Patient Care Coordinator

This role is essential in providing excellent front-line service to patients by scheduling appointments, answering phone inquiries, assisting with patient registration, and supporting front desk operations. The ideal candidate will have strong communication and customer service skills, a compassionate demeanor, and the ability to multitask while maintaining accuracy in a fast-paced healthcare environment.

Job Summary/Company:

We are seeking a friendly, organized, and detail-oriented Patient Customer Service Representative to join a community clinic in NW DC. This role is essential in providing excellent front-line service to patients by scheduling appointments, answering phone inquiries, assisting with patient registration, and supporting front desk operations. The ideal candidate will have strong communication and customer service skills, a compassionate demeanor, and the ability to multitask while maintaining accuracy in a fast-paced healthcare environment.  

Responsibilities:

• Greet and assist patients and visitors in a welcoming and professional manner.
• Answer incoming calls, respond to general inquiries, and direct calls to the appropriate staff.
• Schedule, reschedule, and confirm patient appointments.
• Assist with patient check-in and check-out.
• Verify and update patient demographic, contact, and insurance information.
• Assist patients with completing registration forms and required documentation.
• Maintain accurate patient information in electronic health record (EHR) and other systems.
• Conduct appointment reminder calls and follow up with patients regarding missed or canceled appointments.
• Assist with patient outreach and follow-up activities.
• Support referral coordination and follow up on referral status.
• Communicate with patients and healthcare staff regarding appointments, referrals, and administrative needs.
• Assist patients with navigating available services and resources.
• Prepare and maintain reports, spreadsheets, trackers, and other administrative documents.
• Maintain organized electronic and paper records while protecting patient confidentiality.
• Support daily clinic operations and assist with maintaining efficient patient flow.
• Perform other administrative duties and special projects as assigned

Qualifications/Background Profile:

• Previous experience in a medical office, healthcare setting, customer service environment, or other patient-facing role preferred.
• Experience with patient scheduling and appointment coordination preferred.
• Experience with insurance verification or eligibility preferred.
• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable working with electronic health record (EHR) systems and Microsoft Office; experience with Oracle or Altera is a plus.
• Ability to handle sensitive and confidential information appropriately.
• Professional, compassionate, and patient-focused approach

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This job is In-Person.

Pay Range: Hourly $23.32 to $23.32

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.