Patient Care Coordinator (Temporary)Location:Glendale, CA 91202 Pay:$18.42 – $20.00 per hour
Duration:3 Months Schedule:Full-Time, Monday-Friday, 8:00 AM - 5:00 PM
Health Bridge – Patient Care Coordinator
Position Summary:The Patient Care Coordinator plays a key role in managing patient appointments and ensuringaccuraterecords in our EMR system. This role involves overseeing clinic schedules toidentifypatients eligible for aPreventiveDental Evaluation, scheduling appointments, providing end-of-day metrics, and communicating results to patients as needed.Strong communicationskills and attention to detail are essential, as the coordinator will work closely with in-office assistants and other team members in real time.
Responsibilities:
Appointment Scheduling and Management
- Schedule and confirm patient appointments in the clinic’s EMR
- Review daily clinic schedules toidentifypatients eligible for PreventiveDental Evaluations according to Health Bridge guidelines
- Coordinate with in-office assistants and medical teams to ensure smooth patient check-ins andtimelyappointment adjustments
Data Reporting and Metrics
- Record andmonitordaily appointment metrics across multiple schedules
- Generate and report key daily metrics to support clinic tracking and planning
- Provide end-of-day summaries and activity logs to management
Communication and Coordination
- Serve as the primary point of contact for patient check-ins, cancellations, and reschedules
- Liaise with in-office teams to address last-minute appointment needs and real-time changes
- Communicate with clinical and dental teamsregardingPreventiveDental Evaluation appointments and coordination needs
- Provide patients with their results via phone call, including translation as needed
Administrative Support
- Support doctor and assistant credentialing processes
- Ensure all patient demographics and appointment details are accurately documented in the EMR
- Maintain thorough records of patient interactions, appointment changes, and other relevant data
- Assistwith other administrative tasks to ensure efficient clinic operations
- Maintain HIPAA-compliant handling of patient information
This job description is not an exhaustive list of all duties, responsibilities, or qualifications for this position. Employees may be required to perform other related duties as assigned.
What We're Looking For:
MinimumRequirements:
- Education:High school diploma or equivalent
- Communication:Excellent verbal and written communication skills for interacting with patients, team members, and providers
- Organization:Strong attention to detail, time management, and the ability to manage multiple schedules and priorities
- Problem-Solving:Proactive inidentifyingscheduling issues and providing real-time solutions in a fast-paced environment
- Technology:Microsoft Office Suite, Google Suite, etc.
Bonus Points For:
- Technology:Familiarity with using EMR/ EHR software (Epic, Dentrix, Athena, etc.)
- Spanish:Fluency in Spanish ispreferred