Patient Service Representative
Location: 1 Delaware Drive,Lake Success, NY 11042
Pay Rate: $19hr (Paid Weekly)
Schedule:Monday-Thursday 9:30-6 & Friday 9-3
Contract: 09/07/2026 to 12/31/2026
Allmed Benefits: Vision, Health, Dental Insurance and 401(k)
Dress Code: Optum attire with slacks
Position Overview
We are seeking a professional and customer-focused Patient Service Representative to support daily front-office operations in a healthcare setting. The ideal candidate will provide exceptional service to patients, efficiently manage appointments and administrative tasks, and maintain accurate patient information while protecting confidentiality.
Key Responsibilities
- Conduct patient check-in and check-out processes.
- Answer incoming calls and document patient inquiries accurately in the EHR.
- Conduct patient outreach for appointments, follow-ups, and required services.
- Schedule appointments according to established protocols.
- Manage administrative in-basket pools, work queues, and assigned tasks.
- Scan and upload documents into the EHR following standard procedures.
- Maintain the confidentiality and security of patients' medical, personal, and financial information.
- Provide courteous and professional customer service to patients and staff.
- Perform other administrative duties as assigned.
Required Qualifications
- High School Diploma or GED.
- Minimum 1 year of receptionist or customer service experience.
- Basic computer proficiency, including Microsoft Office applications.
- Strong communication, organizational, and customer-service skills.
- Ability to multitask and work effectively in a fast-paced healthcare environment.
- Strong attention to detail and commitment to patient confidentiality.
Preferred Qualifications
- Previous experience working with EPIC EHR.
- Prior healthcare or medical office experience.