Patient Service Representative – Physical Therapy
Location: Optum Physical Therapy - 3 Delaware Drive, Lake Success, NY 11042
Pay Rate: $19/hr (Paid Weekly)
Schedule: Monday–Friday; primarily closing shifts Monday, Wednesday, and Friday, with mid shifts Tuesday and Thursday. Flexibility available.
Contract to Hire: 08/31/2026 to 08/31/2027
Allmed Benefits: Vision, Health, Dental Insurance and 401(k)
Position Overview
We are seeking a professional, dependable, and patient-focused Patient Service Representative to support front-desk operations at an outpatient physical therapy location. This position will serve as a primary point of contact for patients and will be responsible for providing excellent customer service while ensuring efficient daily clinic operations.
The ideal candidate will have a strong background in customer service and healthcare, excellent communication skills, and the ability to prioritize patient needs in a busy clinical environment.
Key Responsibilities
- Greet and assist patients in a professional and welcoming manner.
- Check patients in and out efficiently and accurately.
- Collect patient payments and maintain accurate payment records.
- Answer incoming telephone calls and assist patients with questions and requests.
- Provide exceptional customer service while maintaining patient confidentiality.
- Prioritize patient needs and accommodate patients whenever possible.
- Assist with daily administrative tasks and office operations.
- Maintain and update spreadsheets and other administrative records.
- Ensure patient information is entered and maintained accurately.
- Communicate effectively with clinical and administrative staff.
- Help maintain an organized and professional front-desk environment.
- Perform other administrative duties as assigned.
Required Qualifications
- Previous customer service experience required.
- Healthcare or medical office experience strongly preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Professional, friendly, and patient-focused demeanor.
- Strong attention to detail and accuracy.
- Comfortable working with computers, spreadsheets, and office software.
- Ability to work effectively in a fast-paced healthcare environment.
- Reliable attendance and flexibility with scheduling.
Schedule
The preferred schedule includes:
- Monday: Closing shift
- Tuesday: Mid shift
- Wednesday: Closing shift
- Thursday: Mid shift
- Friday: Closing shift
Flexibility is available for the right candidate.