Summary Statement
JP&O has served patients in Arkansas for decades. Known for our personal touch, clinical expertise, and community involvement, weve built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy-combining the strength of a global innovator with the relationships and responsiveness of a local clinic.
We are seeking a Patient Care Coordinator at our Jonesboro, AR clinic. Our PCCs play a key role in delivering a positive care experience by ensuring that scheduling, documentation, and day-to-day operations run smoothly. When you join Ottobock.care, youre not just starting a job. You're becoming part of a movement that is redefining what's possible in patient care.
Duties & Responsibilities
- Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
- Schedule or modify patient appointments.
- Ensure customers receive the best service possible and concerns are satisfactorily resolved.
- Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
- Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
- Assist in securing insurance authorizations for patient cases as needed.
- Create patient account profile in the Medical Record system.
- Perform light shipping and receiving of medical device products and components.
- Maintain a clean office work environment.
- Accept cash payments from patients as appropriate.
- Comply with Corporate Compliance and HIPAA responsibilities.
- Perform other duties and special projects as assigned.
Qualifications
- Proficient in MS Office and databases.
- Strong communication and interpersonal skills.
- Excellent organizational, analytical, and time management skills
- High school diploma or equivalent.
- Office administrative management experience, preferably in a medical/dental/therapy office.
- Knowledge of Medicare, Medicaid preferred.
- Customer service experience.
Benefits
- Medical
- Vision
- Dental
- Health savings accounts with employer contribution
- Flexible spending account options
- Company-paid life insurance policy
- Generous Paid Time Off
- Company holidays
- Floating holidays
- 100% company-paid short & long-term disability
- 401k match up to 3.5%
- DailyPay by ADP