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Patient Care Coordinator I

Tulane University

  • Metairie, LA
  • 11 days ago

    Highlights

    The Patient Care Coordinator I timely response to phone calls from patients, patient families and referring physicians; serves to prioritize nature of phone calls and assess insurance status; arranges reminder calls for patients and coordinates patient scheduling for the clinic; provides necessary office files, requests outside medical records, and coordinates release of medical records; ensures emergency phone calls are directed to the appropriate physician and nurse immediately; participates in patient satisfaction, quality of care, and marketing surveys; and interfaces the office staff in terms of cross-coverage when someone is away. The Patient Care Coordinator I for the Tulane Medicine 340B Alexandria functions as the Patient Liaison, providing an avenue of communication between patients, referring physician's clinic contacts, and clinic physicians/providers.

    Numbers & Facts

    LocationMetairie, LA

    Description

    JobID: 1981

    Category: Patient Care

    JobSchedule: Full time

    Posted Date: 2026-09-24T13:55:26+00:00

    JobShift: Day

    :

    The Patient Care Coordinator I for the Tulane Medicine 340B Alexandria functions as the Patient Liaison, providing an avenue of communication between patients, referring physician's clinic contacts, and clinic physicians/providers. The Patient Care Coordinator I timely response to phone calls from patients, patient families and referring physicians; serves to prioritize nature of phone calls and assess insurance status; arranges reminder calls for patients and coordinates patient scheduling for the clinic; provides necessary office files, requests outside medical records, and coordinates release of medical records; ensures emergency phone calls are directed to the appropriate physician and nurse immediately; participates in patient satisfaction, quality of care, and marketing surveys; and interfaces the office staff in terms of cross-coverage when someone is away. The patient representative is also responsible for verifying insurance and collecting co-pays. Working collaboratively in a team environment is a crucial element of this position.

    REQUIRED EDUCATION AND EXPERIENCE:

    • High School Diploma/Equivalent
    • Two (2) years' customer service experience

    PREFERRED QUALIFICATIONS:

    • Some knowledge of medical terminology.
    • Prior experience in a clinic/healthcare setting.
    • Prior experience with electronic medical records.
    • General knowledge of office equipment: fax, copier, multi-line phone system, voicemail.
    • Knowledge of Microsoft Word and Excel.
    • Strong customer service/patient relations skills.
    • Strong communication skills - ability to enhance operations, productivity, and efficiency.
    • Ability to establish priorities, work on multiple tasks with multiple groups independently and concurrently.
    • Ability to present oneself and one's ideas with clarity, confidence, and poise.
    • Ability to maintain confidentiality in all work performed.
    • Ability to interact professionally with individuals.

    REQUIRED BACKGROUND CHECK, PHYSICAL, AND DRUG SCREENING FOR:

    Selected candidates must complete and pass a background check and an occupational health screening as a condition of employment. For identified jobs, drug screening will be required. The background investigation requires occupational health screening, and any required drug screening will be conducted after a conditional employment offer has been extended.

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