Patient Care Coordinator

Castle Dental is seeking a friendly, organized, and motivated Patient Care Coordinator (PCC) to join our Houston team. The PCC plays a key role in creating a positive patient experience by providing excellent customer service, scheduling appointments, verifying insurance, and supporting office operations.

• Greet and check in patients with professionalism and warmth
• Schedule and confirm appointments
• Answer phones and respond to patient questions
• Verify insurance benefits and collect payments
• Maintain accurate patient records
• Support treatment presentation and financial discussions
• Coordinate with doctors and clinical staff to ensure smooth patient flow
• Help create a welcoming and efficient office environment

• Previous dental or medical front office experience preferred
• Bilingual preferred
• Strong communication and customer service skills
• Comfortable using computers and scheduling software
• Ability to multitask in a fast-paced environment
• Positive attitude and team-oriented mindset

•  Previous experience in a dental or medical office setting

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. 

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com