Patient Care Coordinator

Location: Houston, TX Duration: TBD (Possible Temp‑to‑Hire) 

About the Role

We are seeking a detail‑oriented and customer‑focused Medical Office Coordinator to support daily front‑office operations in a clinical environment. This role involves patient interaction, scheduling, documentation, insurance verification, and administrative support.

Responsibilities

• Answer incoming calls, respond to inquiries, direct callers to appropriate staff, or initiate triage emails for clinical follow‑up.

• Schedule patient appointments and update demographics, referral sources, and insurance details in the Electronic Medical Record (EMR).

• Obtain and scan insurance cards, IDs, and required documentation into the EMR.

• Maintain complete and accurate patient records in accordance with company policies.

• Request documentation from physicians and healthcare providers to ensure records are complete before product delivery or claim submission.

• Verify patient insurance benefits, explain billing and payment policies, and collect patient responsibility payments.

• Maintain a clean, safe, and organized environment for patients and visitors; follow infection‑control and safety procedures.

• Take patient height, weight, and review relevant medical history as needed.

• Prepare treatment rooms and patient care areas.

• Provide general administrative support and promote a paperless, technology‑driven workflow.

• Assist with marketing efforts to strengthen relationships with local referral sources.

• Maintain professional relationships with patients, referral partners, and clinical/non‑clinical staff.

• Participate in ongoing training to maintain product knowledge and administrative competency.

Qualifications

• High school diploma or GED required.

• 1–2 years of medical office experience preferred, including use of EMR systems or equivalent skills.

• Strong communication, organization, and customer‑service abilities.

• Ability to multitask in a fast‑paced clinical environment.

• Professional, reliable, and comfortable interacting with patients and healthcare providers.

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