Patient Care Coordinator

JOB DESCRIPTION
My Psychiatrist is a well-established multi-disciplinary outpatient mental health group practice. We are seeking Full-Time Patient Care Coordinator/Medical Receptionist.

JOB RESPONSIBILITIES
• Greet patients and visitors with a friendly and professional demeanor
• Answer phone calls and respond to patient inquiries promptly and courteously
• Schedule patient appointments and manage the appointment calendar
• Collect and verify patient information, including insurance details and personal information
• Maintain accurate patient records and update patient information as needed
• Process patient payments and assist with insurance billing and claims
• Assist clinical staff with administrative tasks as needed, such as filing, scanning, and faxing
• Monitor and maintain the cleanliness and organization of the reception area and waiting room
• Ensure compliance with all HIPAA regulations and patient privacy policies
• Manage the patient check-in and check-out process, including verifying insurance eligibility, collecting co-payments or other fees, and providing necessary paperwork to patients
• Direct patients to the appropriate waiting area or treatment room and notify clinical staff of their arrival
• Maintain an organized and up-to-date filing system for patient records and other office paperwork
• Coordinate with other staff members to ensure the smooth flow of patient care and office operations
• Follow established protocols for handling emergencies or urgent patient requests
• Attend meetings and training sessions as required to stay up-to-date on office policies and procedures
• Perform other duties as assigned by the office manager or clinical staff.

REQUIREMENTS
• Must work Monday to Friday, 8am-4pm or 10am-6pm schedule
• HS/GED required, some college preferred
• Retails, hospitality, customer service or sales backgrounds are desired
• Strong customer service skills, warm and friendly demeanors,
• Well-versed in technology and computer, technically savvy
• Previous experience in healthcare or mental health office is highly desired

PAY & BENEFITS
• Paid time off and paid holidays
• Paid bereavement leave
• Health, Dental and Vision insurance
• Employer paid Long Term and Short Term Disability
• Employer paid Life Insurance
• 401k with employer matching