Somers Orthopaedic Surgery & Sports Medicine Group has been providing expert diagnosis and treatment of musculoskeletal conditions and injuries in Carmel, Newburgh, Mount Kisco, Fishkill, New York, and Danbury, Connecticut. Somers Orthopaedic Surgery & Sports Medicine Group physicians specialize in all aspects of orthopaedic care. Somers has partnered with HealthPlus Management, a Physician Support Organization, to provide best-in-class administrative support as they continue to expand their practice. HPM currently provides practice management services to 40+ locations in NY, NJ and CT. Regular travel between Danbury, CT, Carmel, NY, and Mount Kisco, NY is required for this position. Responsibilities - Provide outstanding customer service to every patient
- Coordinate patient visits to ensure proper progress of treatment plans
- Educate our patients on treatment plans, practice policies, financial responsibility, etc.
- Schedule the treatment plan of the physicians with the patient
- Track referrals and treatment plans with patient
- Assist patients to set goals and identify the problem(s) when patients are not meeting their goals
- Assist patients with completion of paperwork when necessary
- Respond to patient inquires in a compassionate and timely manner
- Process medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
- Ensure the compliance of treatment plans created by the physicians
- Responsible for maintaining confidentiality of personal information (HIPAA compliant)
- Ensure all patient information (demographics, insurance information, etc.) are in the system for follow-up and reporting
- Provide advocacy, information, and referral services to patients
- Act as a back-up to other team members as needed
- Work closely with the doctor to ensure patient care
- Other duties as assigned
Knowledge and Experience - 1+ years of relevant medical experience, preferred
- Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and is preferred
- Knowledge of EMR system(s)
- Strong computer knowledge and windows program including Microsoft word/excel
Skills and Abilities
- Excellent verbal and written communication
- Ensuring a great patient experience by delivering outstanding customer service
- Relaying a sense of compassion to our patients
- Exceptional organizational and time-managements skills - the ability to multi-task is a must
- Adaptability and flexibility while working in a fast-paced environment
- Problem-solving ability and aptitude
- Outcome-focused, with an ability to work under pressure
- A strong sense of urgency and focus in accomplishing tasks
Schedule: Monday-Friday 8:00am-4:30pm Pay: $22-$25 per hour
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