| Location | Chinatown, NY |
* Fluency in Mandarin Chinese and/or Cantonese is required.
ThrIVewell Infusion
ThrIVewell Infusion is looking for compassionate, organized, and patient-focused individuals to join our Patient Care team.
As a Patient Care Coordinator, you will serve as a primary point of contact for patients throughout their infusion therapy journey. This role is responsible for coordinating patient appointments, communicating with patients and healthcare providers, and ensuring a smooth and positive experience from referral through treatment.
The ideal candidate is personable, detail-oriented, and comfortable working in a fast-paced healthcare environment while providing exceptional customer service and support.
Patient Communication & Support
Serve as a primary point of contact for patients, answering questions and providing guidance throughout their infusion therapy journey.
Communicate with patients regarding appointments, treatment schedules, and necessary next steps.
Respond to patient inquiries in a timely, professional, and compassionate manner.
Provide patients with clear instructions and updates regarding their care coordination.
Scheduling & Coordination
Coordinate and schedule patient infusion appointments based on provider orders, treatment plans, and center availability.
Work closely with clinical teams to ensure patients are scheduled appropriately and efficiently.
Assist with rescheduling appointments and communicating schedule changes.
Monitor upcoming appointments and follow up with patients as needed.
Internal & External Collaboration
Collaborate with nurses, providers, authorization teams, specialty pharmacies, and other internal departments.
Coordinate patient referrals and ensure required information is received and communicated to the appropriate teams.
Assist with identifying and resolving scheduling or communication barriers that may delay treatment.
Maintain consistent communication with internal teams to support a seamless patient experience.
Documentation & Administrative Support
Maintain accurate and up-to-date patient information within applicable systems.
Document patient communications, appointment updates, and follow-up activities.
Assist with collecting and organizing necessary patient documentation.
Ensure patient information is handled confidentially and in accordance with HIPAA guidelines.
Patient Experience
Build positive relationships with patients through professionalism, empathy, and clear communication.
Help create a welcoming and supportive environment for patients receiving infusion therapy.
Identify opportunities to improve the patient experience and overall coordination of care.
Previous experience in healthcare, patient coordination, medical office administration, or customer service preferred.
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Comfortable using computers, electronic medical records, and scheduling systems.
Ability to work collaboratively with clinical and administrative teams.
Strong commitment to patient satisfaction and confidentiality.
Fluency in Mandarin Chinese and/or Cantonese is required.
A supportive and collaborative work environment.
Opportunities for growth and professional development.
Competitive salary and benefits package.
Paid holidays and PTO.
401(k) retirement plan.
The opportunity to make a meaningful impact in patients' lives every day.
Join ThrIVewell Infusion and be part of a team dedicated to helping patients thrive!