Job description
Job Title : Patient Care Coordinator
Location : Chicago, IL
Full Time
Pay: $45-50k
Position Summary
We are seeking a full-time Patient Care Coordinator to join our team at our Chicago office located just off the Magnificent Mile. This is a highly patient-facing role responsible for delivering an outstanding patient experience while supporting the daily operations of a fast-paced audiology practice.
The ideal candidate is organized, detail-oriented, professional, and confident managing patient interactions, scheduling, insurance verification, and administrative responsibilities with accuracy and efficiency.
Responsibilities
- Schedule and optimize patient appointments to maximize provider productivity and patient access
- Greet and assist patients in a warm, professional manner
- Coordinate patient care and support hearing technology demonstrations and product education
- Complete patient intake, insurance verification, and registration documentation accurately
- Collect co-pays, self-pay balances, and process patient payments
- Maintain accurate patient demographic and insurance information
- Communicate effectively with audiologists, audiology assistants, and team members across locations
- Answer incoming calls and manage patient inquiries with professionalism and empathy
- Support a high-end patient experience from check-in through follow-up
Qualifications
- 5+ years of experience in a medical office, healthcare practice, or patient-facing coordinator role
- Strong scheduling, multitasking, and phone communication skills
- Experience verifying insurance benefits and interpreting medical insurance information
- Exceptional attention to detail and organizational skills
- Professional demeanor with excellent interpersonal and customer service skills
- Ability to work collaboratively in a team-oriented environment
- Experience in healthcare, private practice, retail healthcare, or customer service preferred
- High school diploma or equivalent required; additional education or training is a plus
Preferred Qualities
Comfortable discussing and demonstrating products with patients
Sales-minded approach focused on patient education and service
Ability to thrive in a fast-paced, high-touch healthcare environment
Positive attitude with a proactive and solutions-oriented mindset