Patient Care Coordinator - Ballantyne Cardiology

Patient Care Coordinator - Ballantyne

General Job Summary:  The Patient Care Coordinator is responsible for insuring the physician’s plan of care is accurately completed in a timely manner.  Duties include coordinating and insuring completion of the referrals with physicians, hospitals and other community services, scheduling patients for follow-up visits, assisting patients with questions and concerns related to delivery system access.

(This is a full time position that will support the Cardiology team at Ballantyne, Monday to Friday 7:00 am to 4:00 pm).

Primary Job Responsibilities/Tasks may include, but not limited to:  

• Schedules ancillary appointments and referrals.
• Follows-up on referrals and appointments to insure timely completion of physician orders.
• Schedules physician return appointments
• Completes forms/requisitions as needed to complete the physician’s orders.
• Obtains and sends patient medical records to support seamless care delivery.
• Ensure that records are sent within one work day of chart completion to all physicians involved in a patient’s care.
• Obtains ancillary results on all physician orders in a timely manner.
• Obtains referring provider clinic notes on all referred patients in a timely manner.
• Responsible for obtaining and documenting authorization requirements from insurance carriers for any scheduled referrals/procedures.
• Work at different Tryon office locations as needed.
• Monitor and check assigned Athena boxes and other assigned boxes for coverage.
• Other duties as assigned.

• Assembles patients’ health information including patient symptoms and medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plans.
• Ensures all related reports, labs and demographics are sent to the outside facility prior to their appointment.
• Reviews to ensure all forms are completed, properly identified, and signed and that all necessary information in the EHR.
• Communicates as needed with physicians and other health care professionals to clarify diagnoses or obtain additional information.
• Obtains lab/X-ray reports, hospital notes, referral information, etc.;
• Verifies insurance coverage and patient demographics;
• Updates charts to ensure that information is complete and filed appropriately.
• Ensures timely delivery of outside mail and communication to the physician

• Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required.  Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
• Completion of TB test will be required.

• High school diploma; some college preferred

• Minimum of one-year medical office or healthcare facility experience 
• E.H.R. and Scheduling experience
• Experience serving customers in person and on the phone

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds.
• Ability to concentrate on details.
• Use of computer for long periods of time.

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