PATIENT CARE COORD

What you will do

• Key responsibilities include but are not limited to:
• Clinical Expertise Development: Undertake work in assigned areas to develop the necessary expertise within a given specialty area or clinic.
• Record Keeping and Protocol Compliance: Complete disability paperwork, maintain temperature logs, follow assigned protocols, and ensure workplace safety and infection prevention within the role's scope.
• Patient Care: Perform patient care duties, including measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and other special departmental tasks such as EKG, ear lavage, etc.
• Clinical Administration: Handle check-in/out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Clinic Maintenance: Manage weekly clinic preparation, clinic area stocking, medication, and supply ordering, and ensure timely completion of work assignments.
• Communication and Coordination: Handle patient phone calls, prescription refills, and clinic support operations, manage CRM/In-Basket, and serve as a liaison between the provider, the patient, and the staff.

Education Qualifications

• High School Diploma or GED equivalent AND one of the following: (1) Certificate of completion or official transcript from a medical assisting program (2) Completion of medical assistant training by a licensed physician or podiatrist (3) Certification as medical assistant through a Medical Board of California - approved medical assistant certifying organization

Experience Qualifications

• At least one year of overall experience (Including external experience) Required

Preferred Knowledge, Skills and Abilities

• • Knowledge of and ability to use and apply medical terminology in performing his/her duties. • Knowledge of coding and billing regulations. • Knowledge of computer systems and software used in functional area. • Ability to speak and write effectively at a level appropriate for the job. • Ability to solve problems and identify solutions. • Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations. • Ability to work independently as well as an integral part of the patient care team. • Ability to follow instructions and standard operating procedures. • Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills. • Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports) • Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment. • Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices

Licenses and Certifications

• Current American Heart Association Certification for Basic Life Support for Healthcare Providers required