Patient Care Attendant

VCA SylvaniaVET Animal Hospital is seeking a compassionate, dependable Part-Time Patient Care Attendant to join our dedicated team! If you enjoy working with animals, thrive in a fast-paced environment, and take pride in supporting exceptional patient care, we'd love to meet you.

About Us

At VCA SylvaniaVET Animal Hospital, you'll become part of a collaborative team that is passionate about providing exceptional veterinary care. As an AAHA-accredited hospital, we are committed to the highest standards of medicine and patient care. We are also proud to practice Fear Free techniques and hold Cat Friendly Practice certification, creating a low-stress, compassionate experience for every pet and their family.

Our team values teamwork, kindness, communication, and continuous learning. Every team member plays an important role in creating a welcoming environment for our patients, clients, and one another.

Schedule
Part-time opportunity, roughly 20 hours per week.

What You'll Do

As a Patient Care Attendant, you'll provide essential support to our veterinarians and veterinary technicians while helping ensure our hospital runs smoothly. Responsibilities include:

• Provide compassionate, individualized care to boarding pets while ensuring their safety, comfort, and well-being.
• Feed, water, exercise, medicate, and monitor pets according to their individualized care plans.
• Safely restrain and handle pets of all temperaments, including fearful or reactive animals, using low-stress handling techniques.
• Monitor pets throughout the day for changes in health or behavior and promptly communicate concerns to the veterinary team.
• Collect fecal samples, perform admission health checks (including flea and tick inspections), and maintain accurate patient records.
• Assist the veterinary team with exams, vaccinations, treatments, and other services for boarding patients.
• Follow hospital protocols for infection prevention, biosecurity, and disease control.

• Maintain a clean, sanitary, and odor-free boarding facility, including kennels, cat rooms, outdoor play yards, and common areas.
• Clean and disinfect cages, runs, litter boxes, food and water dishes, bedding, and equipment according to hospital protocols.
• Promptly clean accidents, replace soiled bedding, and bathe pets as needed to ensure their comfort and hygiene.
• Complete daily housekeeping duties including laundry, mopping, garbage removal, stocking supplies, and disinfecting equipment.
• Ensure all cleaning and sanitation practices meet hospital standards for infection control and patient safety.

• Deliver exceptional customer service by greeting clients professionally and treating every pet like family.
• Schedule boarding reservations, answer phones, respond to client questions, and return messages in a timely manner.
• Review vaccination and health requirements prior to boarding stays and communicate any needed updates to clients.
• Complete boarding admissions and discharges, documenting feeding instructions, medications, personal belongings, and special care requests.
• Provide boarding tours, educate clients on available services, and promote boarding, grooming, and other hospital offerings.
• Communicate with pet owners regarding their pet's stay and collaborate with other hospital departments to ensure excellent patient care.

• Maintain accurate medical records, boarding forms, treatment plans, and reservation schedules.
• Ensure all services, medications, and retail items are accurately entered and charged.
• Process invoices and payments while following hospital financial policies.
• Accurately document patient eating, drinking, medication administration, and elimination habits throughout their stay.

• High school diploma or equivalent.
• Previous experience working with animals is preferred but not required.
• Excellent communication, customer service, and teamwork skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Comfortable learning veterinary software and maintaining accurate records.
• Dependable, flexible, and willing to work weekends, evenings, and holidays as needed.

• Frequently walk, stand, bend, kneel, lift, push, pull, and perform repetitive cleaning tasks throughout the shift.
• Safely lift pets up to 50 pounds independently and assist with larger pets weighing up to 220 pounds.
• Safely restrain animals of various sizes and temperaments.
• Work in an environment with frequent barking, cleaning chemicals, and exposure to animal hair, dander, and bodily fluids.
• Availability to work most weekends and holidays

Whether you're looking to begin a career in veterinary medicine or simply want to make a difference in the lives of pets and their families, this is a wonderful opportunity to join a team that is committed to compassionate care and professional growth. We look forward to welcoming you to VCA SylvaniaVET Animal Hospital!