Bachelor’s degree in healthcare, Public Health, Nursing, Psychology, Social Work, Health Administration, or related health field or equivalent work experience. Minimum 4 years of experience in direct patient care, social work, quality improvement, or health coaching, preferably in a managed care environment.
Numbers & Facts
Location
Tacoma, WA (Remote)
Salary
$33.50 Per Hour
Description
Summary:
Work Mode: 100% REMOTE - Nationally sourced but must work PST hours
Duration: 2 months, possible extension
SHIFT: 8 hours per day M-F 8-5 PST; No overtime
Responsibilities:
Make outreach calls to members, educating them on the importance of preventative care and screenings.
Address all member needs and create positive experiences.
Complete member outreach calls to close care gaps for Medicaid.
Work with other departments to resolve member concerns.
Achieve outreach call goals of above 95 calls per day and 14-16 appointments made/confirmed per day.
Requirements:
Bachelor’s degree in healthcare, Public Health, Nursing, Psychology, Social Work, Health Administration, or related health field or equivalent work experience.
Minimum 4 years of experience in direct patient care, social work, quality improvement, or health coaching, preferably in a managed care environment.
Basic computer skills test - intermediate level.
Previous experience in a role handling a high volume of outbound calls.
Ability to work effectively in a remote environment while remaining self-motivated and driven to meet or exceed established goals.
Ability to learn and adapt to new systems and company changes.