Patient Care Advocate - 730650

Candidate Requirements Education/Certification Required: High School Education Preferred: Certification in Healthcare Licensure Required: None Required Preferred: CNA/MA/RN Years of experience required: 3+ years in Patient care experience, front of clinic or back of clinic etc., Disqualifiers: Residing outside of desired area Top 3 must-have hard skills stack-ranked by importance. Description of work: The proposed Member Navigator role would provide hands-on, nonclinical support to eligible Oregon Medicare members with verified open HEDIS care gaps.

Location: Remote and Field work required within the eugene, OR area

SHIFT: M-F 8 am - 5 PM PST, with potential OT for evenings and weekends

Duration: 2 months Contract


Description of work: The proposed Member Navigator role would provide hands-on, nonclinical support to eligible Oregon Medicare members with verified open HEDIS care gaps. The navigator would help members move from an identified service need to a scheduled appointment, completed service, and documented follow-up. Work would include member outreach, barrier assessment, appointment scheduling, referral navigation, reminders, and coordination with participating practices and the program s data-validation team.
Day-to-day responsibilities

Review current member worklists and confirm eligibility, attribution, open-gap status, and existing appointments before outreach.
Contact members through approved channels, including evening or weekend outreach when permitted and consistent with member preferences.
Identify scheduling, geographic, and care-coordination barriers and help members navigate available service options.

Schedule appointments where access is authorized or provide warm transfers to practice scheduling teams.
Coordinate access to confirmed early-morning, evening, and Saturday appointments.
Provide appointment reminders, reconcile attendance, and help members who miss visits reschedule.
Track referral and documentation status, record outreach outcomes, and escalate unresolved clinical follow-up to the responsible practice.
Keep outreach, scheduling, attendance, service completion, and validated gap closure distinct in program tracking.

What makes the role unique
This role bridges member outreach, practice scheduling, and quality reporting rather than stopping at a reminder call or referral. It combines personalized navigation with expanded-hours appointment access and continued follow-through. Its focus is verified completion of qualifying care not outreach volume alone. The navigator supports coordination; providers retain responsibility for clinical decisions, results review, and clinically indicated follow-up.

Candidate Requirements
Education/Certification	Required: High School Education			Preferred: Certification in Healthcare
Licensure	Required: None Required			Preferred: CNA/MA/RN
Years of experience required: 3+ years in Patient care experience, front of clinic or back of clinic etc., Disqualifiers: Residing outside of desired area
Top 3 must-have hard skills stack-ranked by importance		1	Patient care experience, front of clinic or back of clinic okay, HIPAA training
		2	Ability to flex between groups
		3	Live in area assigned