Patient Call Representative

Overview

About South Bend Orthopaedics (SBO)

Founded in 1947, South Bend Orthopaedics (SBO), a proud partner of OrthoAlliance, provides specialized care for musculoskeletal surgery, orthopedic rehabilitation and the treatment of sports and work-related injuries. SBO has served northern Indiana and southwest Michigan for decades and has been the orthopaedic surgeons for the University of Notre Dame Athletics Department since 1949. Services include joint replacement, sports medicine, upper and lower extremity surgery, pain management, imaging and physical and occupational therapy. With 20 physicians and a team of advanced practitioners, SBO delivers comprehensive orthopedic care across multiple locations. As part of OrthoAlliance - an organization within SCA Health - SBO is connected to a broader network dedicated to advancing patient care and expanding access to quality-driven orthopedic services.

At SCA Health, we believe health care is about people - the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn't just what we do, it's how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values aren't empty words - they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you'll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

The Patient Call Representative provides courteous, efficient support to patients by answering, and screening incoming calls, scheduling, rescheduling and cancelling appointments, and directing calls and messages to the appropriate department.

• Provides support to patients, including answering questions regarding patient appointments, testing and scheduled procedures via phone.
• Must comply with HIPAA confidentiality standards when accessing or communicating patient information.
• Schedules and cancels patient appointments while maintaining patient records confidentially.
• Contributes to the success of the physicians' office practice by following all written protocols and procedures of the clinic.
• Demonstrates courtesy and helpfulness toward patients and their families while working closely with other departments to ensure smooth patient flow and decrease patient waiting time.
• Receive calls from patients or designated caregivers requesting service; determine nature and location of concern, determine priority of concern in accordance with established procedures.
• Refers patient to the portal for on-line registration to enhance patient experience.
• Communicates clearly and concisely, both orally and in writing to other staff.
• Must treat each patient as your most important priority.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent
• 2 years experience in telephone operations with emphasis in appointment scheduling, preferably in health care setting.
• Ability to communicate clearly and possess excellent phone skills to establish/maintain cooperative relationships with patients, physicians, and staff.
• Efficient and effective comprehension of multi-line telephone system.
• Navigate and comprehension of computer software systems in office setting, prefer 50wpm typing skill.
• Must maintain knowledge of clinic policies and procedures and medical terminology as related to the job.
• Able to work with the current software used in the contact center.

USD $17.00/Hr. USD $25.00/Hr.