Location: Brooklyn, NY
Schedule: Full-time, on-site, Monday–Friday, 8:50 AM–5:00 PM
Pay: $20–$24 per hour, based on experience
About Tru Medical
Tru Medical is a primary care and women's health practice with two Brooklyn locations. Our patients choose us because they can be seen quickly by a team that knows them. Our call center is the first voice most of them hear.
What you'll do
You'll work in a small, organized call center team of 5. Each day is split into two blocks:
- Inbound (half your day): answer patient calls, schedule and reschedule appointments in eClinicalWorks, offer same-day or next-day visits first, and handle online booking requests and patient texts.
- Outbound (the other half): confirm upcoming appointments, call patients who cancelled or missed a visit to rebook them, and work patient recall lists from a clear daily plan.
- Document every call accurately in the patient's chart (telephone encounter).
- Help with insurance follow-up calls flagged by our billing team, referrals and faxes.
- Cover the front desk occasionally for lunches and absences, after training.
What a typical day looks like
Our team handles about 175 inbound calls a day, plus outbound confirmation and recall calls. You'll know your assignment every morning before phones open, and you'll get a 60-minute admin block for paperwork. We measure results by the team's numbers, and we coach to them.
What we're looking for
- 1+ year in a medical office, call center or customer service role. Medical scheduling experience is a strong plus.
- Bilingual English/Spanish strongly preferred.
- Comfortable on the phone all day, with a calm, friendly, professional manner.
- Accurate typing and documentation. What you write in a chart must be exactly what happened.
- Reliable attendance and on-time arrival. Our team depends on full coverage every hour we're open.
- eClinicalWorks, Zocdoc or healow experience is a plus. We'll train you on our systems.
Training and growth
- A structured 90-day training plan with a dedicated trainer, observed sign-offs and check-ins at 30, 60 and 90 days.
- A clear career ladder: Call Center Representative, then Senior Representative, then Call Center Lead. You can also cross-train toward front desk, office administrator or medical assistant roles.
- Monthly one-on-ones with your manager.
Benefits
- Paid time off (PTO)
- Paid sick time
- Holiday pay
Hiring process
Phone screen, then in-person interview, then a paid 2-hour working trial (mock calls and scheduling).
Tru Medical is an equal opportunity employer.
Welcome to our Practice
Tru Medical Management in New York City is an award-winning adult primary care practice. At offices in the Navy Hill and Williamsburg neighborhoods of Brooklyn, board-certified physicians provide comprehensive care delivered with respect and compassion. In everything the practice does, patient health and satisfaction are the priority.
Tru Medical Management is unlike a typical doctor’s office. The practice’s staff aims to reinvent primary care by providing a superior patient-centered experience delivered with honesty, empathy, and professionalism.
The physicians at Tru Medical Management are the people behind the white coats, but most importantly, the ones behind the beautiful vision of building a brighter health care model for all.
Primary care services Tru Medical Management offers include sick visits, laboratory services, physical exams, STD (sexually transmitted disease) testing, and diagnostic ultrasounds. The practice’s chronic care management program supports people with long-term conditions like hypertension (high blood pressure) and diabetes.
Preventive medicine services available at Tru Medical Management include cancer screening, smoking cessation, and weight loss. Specialized services include heart health and cardiology, podiatry, gastroenterology, physical therapy, and occupational therapy.
Patients at Tru Medical Management benefit from transparent pricing and don’t have to pay membership fees. The practice also welcomes most insurance. Consultations are available in person or via telemedicine, with a walk-in clinic for urgent care.
Thanks to the practice’s vision and exceptional patient care, Tru Medical Management has achieved New York State Patient-Centered Medical Home (NYS PCMH) accreditation and has been an Insurance Quality award winner for multiple years. The team members aim to give back to the community and build long-lasting patient partnerships.
Tru Medical Management is becoming one of the city’s top providers through clinical expertise, efficiency, and compassionate service to its patients.
Our Vision
TRU Med will be recognized as the premier destination for community centered care nationwide. TRU Med aims to improve the health of the community it serves and build long-lasting patient & provider partnerships.
Through clinical expertise, efficiency, access, connectivity, and compassionate service to our patients. Tru Med will be a leader in the healthcare industry.