Patient Call Center Agent Job Responsibilities and Duties:
· Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues
· Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
· Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
· Assisting in patient translation, if required
· Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
· Confirm patient visits for next day appointments
· Identify and escalate issues to management
· Complete daily call logs and reports
· Sorting and filing all incoming fax correspondence
· Other duties as assigned
Patient Call Center Agent Qualifications and Skills:
· High school diploma or equivalent
· Superior active listening, verbal, and written communication skills
· Knowledge of customer service practices and principles
· Excellent data entry and typing skills
· Ability to handle stressful situations appropriately
· Fluency in Spanish
· EMR experience a bonus
Benefits:
- Holiday pay
- Commuter benefits
- 401K
- Bereavement leave
- On-the-job training
- Paid time off
- Paid training
- Promotional/growth opportunities
- Full-time
Job Types: Full-time
Education:
- High school or equivalent (Required)
Experience:
- Customer Service in a medical setting: 1 year (Required)
Language:
Welcome to our Practice
Tru Medical Management in New York City is an award-winning adult primary care practice. At offices in the Navy Hill and Williamsburg neighborhoods of Brooklyn, board-certified physicians provide comprehensive care delivered with respect and compassion. In everything the practice does, patient health and satisfaction are the priority.
Tru Medical Management is unlike a typical doctor’s office. The practice’s staff aims to reinvent primary care by providing a superior patient-centered experience delivered with honesty, empathy, and professionalism.
The physicians at Tru Medical Management are the people behind the white coats, but most importantly, the ones behind the beautiful vision of building a brighter health care model for all.
Primary care services Tru Medical Management offers include sick visits, laboratory services, physical exams, STD (sexually transmitted disease) testing, and diagnostic ultrasounds. The practice’s chronic care management program supports people with long-term conditions like hypertension (high blood pressure) and diabetes.
Preventive medicine services available at Tru Medical Management include cancer screening, smoking cessation, and weight loss. Specialized services include heart health and cardiology, podiatry, gastroenterology, physical therapy, and occupational therapy.
Patients at Tru Medical Management benefit from transparent pricing and don’t have to pay membership fees. The practice also welcomes most insurance. Consultations are available in person or via telemedicine, with a walk-in clinic for urgent care.
Thanks to the practice’s vision and exceptional patient care, Tru Medical Management has achieved New York State Patient-Centered Medical Home (NYS PCMH) accreditation and has been an Insurance Quality award winner for multiple years. The team members aim to give back to the community and build long-lasting patient partnerships.
Tru Medical Management is becoming one of the city’s top providers through clinical expertise, efficiency, and compassionate service to its patients.
Our Vision
TRU Med will be recognized as the premier destination for community centered care nationwide. TRU Med aims to improve the health of the community it serves and build long-lasting patient & provider partnerships.
Through clinical expertise, efficiency, access, connectivity, and compassionate service to our patients. Tru Med will be a leader in the healthcare industry.