Patient Benefits and Enrollment Specialist (Hybrid)

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Patient Benefits team! The Patient Benefits & Enrollment Specialist will be part of a collaborative team that works to achieve high levels of patient insurance alignment and retention.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie's Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee's biweekly salary. Annual Paid Time Off: Starting at 15 days of PTO and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

• Compensation is based on each candidate's experience, skills, and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience, and education will be reflected in the compensation offered.

Main Duties & Responsibilities

• Assist patients with Medicaid, Marketplace, Medicare, Medicare Advantage, and Sliding Fee Scale applications, including education, accuracy review, and authorized‑representative submissions.
• Schedule and manage enrollment/eligibility appointments; handle Patient Benefit Line inquiries; complete insurance verification and resolve coverage issues.
• Conduct outreach via phone, Epic in‑basket, email, and Artera texting to support MCO alignment, Medicaid renewals, and re‑engagement in primary care.
• Document all patient interactions in Epic, close communication loops, escalate systemic issues, and collaborate with internal teams.
• Maintain required certifications, stay current on public coverage rules, protect PHI, and participate in meetings and events as needed.
• Performs other duties as assigned.

Skills and Knowledge

• Exceptional customer service skills
• Excellent organizational skills
• Excellent oral and written communication
• Bilingual fluency (English/Spanish) a plus.

Experience

• Experience in utilizing a computer and experience in Microsoft Office products is required.
• One year of experience in the healthcare field is preferred.

Education

• High school diploma or equivalent required.
• Associate degree, some college, or bachelor's degree a plus.

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.