| Location | Tacoma, WA |
Patient Accounts Receivable Collections Specialist
At Olympic Sports & Spine (OSS), we promote a quality work setting, and we are known for our fun and energetic work environment and for valuing our employees. Our clinics and offices are fun; and full of supportive colleagues who all share an interest in creating the best possible place to work. Learn more at www.osstherapy.com.
POSITION SUMMARY:
The AR Collections Specialist is responsible for working all outstanding patient A/R accounts; processing and mailing patient statements and collection letters, setting up patient payment arrangements, posting patient payments and answering patient billing questions
SUMMARY OF DUTIES:
Work all outstanding patient A/R
Send patient statements and collection letters
Make follow up phone calls to patients
Set up payment arrangements
Post patient payments to practice management system
Balances batches and runs transaction reports
Records batch totals on payment receipt spreadsheet
Able to post high volume transactions consistently and accurately
Calculate the precise patient responsibility portioned to be billed
Identify over-payments and process refunds and recoups to both insurance companies and patients
Respond to patient billing questions timely
Secure patients' demographics and medical information by using great discretion and ensuring all procedures are in sync with HIPAA compliance and regulation.
Maintains professional knowledge regarding medical billing and coding procedures, insurance carriers, federal programs, etc.
Performs other duties as needed
Participates in educational activities and attends monthly staff meetings.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of medical billing/collection practices.
Knowledge of computer programs.
Be proficient with MS Office (Word, Excel, Outlook) and have experience working in multiple billing software systems.§ Knowledge of business office procedures.
Knowledge of basic medical coding and third-party operating procedures and practices.
Ability to operate a computer and basic office equipment.
Ability to operate a multi-line telephone system.
Skill in answering a telephone in a pleasant and helpful manner.
Ability to read, understand and follow oral and written instructions.
Ability to establish and maintain effective working relationships with patients, employees and the public.
Must be well organized and detail-oriented.
REQUIRED EXPERIENCE: Minimum High School graduation or equivalent AND three years of experience in a medical billing position related to patient collections OR Equivalent education/experience.
BENEFITS:
Check out our benefits page for more information about our Benefits and Rewards.
SCHEDULE:
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