Patient Accounts Specialist

Acting as a dedicated patient advocate, you balance empathetic family-facing communication with back-office coordination across billing, prior authorizations, and revenue cycle operations to ensure seamless financial management for therapy services. Accounts Receivable & Payment Solutions: Monitor patient AR, proactively reaching out to families with past-due balances to establish workable payment solutions and support timely account resolution.

Company Description

Therapy & Beyond is one of the largest BCBA-owned ABA organizations, founded and led by Dr. Regina Crone, BCBA-D, since 2006. At Therapy & Beyond we approach the needs of each patient both individually and as part of a dynamic interdisciplinary team working with experts in applied behavior analysis (ABA) therapy, speech-language pathology, occupational therapy, and counseling. We love helping individuals reach their full potential by supporting not only the patient but also their family. We are passionate about what we do while remaining true to our defining core values of: Putting People First, Doing Our Best Together, Making Therapy Fun, and Above All, We grow potential

Job Description

As a Patient Accounts Specialist, you work directly with existing client families to oversee patient financial accounts, maintain accurate billing status, and resolve complex insurance or payment inquiries. Acting as a dedicated patient advocate, you balance empathetic family-facing communication with back-office coordination across billing, prior authorizations, and revenue cycle operations to ensure seamless financial management for therapy services. This position serves as a primary link between client families, clinical teams, and third-party payers to facilitate transparent pricing and consistent account reconciliation.

• Patient Communication & Advocacy: Act as the main point of contact for family communications regarding accounts, insurance changes, prior authorizations, and payment inquiries.
• Financial Guidance & Transparency: Explain complex financial arrangements, payment plan options, and therapy cost breakdowns clearly to families to maintain clear financial expectations.
• Insurance Coordination & Benefit Resolution: Collaborate with insurance providers to resolve claim differences, track coverage changes, and advise families on benefit updates.
• Accounts Receivable & Payment Solutions: Monitor patient AR, proactively reaching out to families with past-due balances to establish workable payment solutions and support timely account resolution.
• Service Agreement & Compliance Management: Update service agreements upon annual plan renewal or coverage changes while maintaining full compliance with organizational financial policies.
• Accounts Receivable & Resolution Timeliness: Maintain target AR aging benchmarks and resolve past-due family account inquiries within designated organizational timelines.
• Accuracy & Compliance: Ensure 100% accuracy in updating service agreements, benefit verification updates, and fee schedule disclosures while strictly adhering to organizational financial and privacy standards.
• Family Satisfaction & Advocacy: Deliver high-quality, empathetic communication, resulting in clear family financial transparency and minimal billing escalations

 

Qualifications

• Education: High School Diploma or equivalent required; Associate or Bachelor's degree preferred.

• Experience: 2+ years of experience in healthcare billing, patient accounts, prior authorizations, or patient advocacy (preferred).

• Skills: Proficiency in EMR/EHR platforms, revenue cycle workflows, and benefit verification processes; strong problem-solving capability and tailored communication skills for varied family needs.