Patient Accounts Representative

857480, No, 5770, 2337, 1, 0.0, 0.0, 22-Jul-2026, Patient Accounts Representative, Full-Time, Payment Posting Representative, Remote, Louisville, TN, TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized as one of the "165 Top Places to Work in Healthcare" for 2026 by Becker's Hospital Review. TeamHealth has also been recognized by Newsweek as one of America's Greatest Workplaces in Health Care for 2026. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join Us!

What we Offer

• Career Growth Opportunities
• A Culture anchored in a strong sense of belonging
• Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
• 401k (Discretionary match)
• Generous PTO
• 8 Paid Holidays
• Equipment Provided for Remote Roles

Overview

Under direct supervision, the Payment Posting Representative is responsible for processing insurance and patient payments for their assigned regions either manually or electronically. The position is responsible for balancing the batches against the daily deposits and maintaining daily production reports while working in a collaborative team environment to provide value to customers (internal or external). The Payment Posting Representative carries out their duties by adhering to the highest standards of ethical and moral conduct, good attendance and punctuality, and acts in the best interest of TeamHealth.

Essentials Duties and Responsibilities

• Responsible for processing payments for insurance companies and patients for their assigned regions either electronically or manually
• Responsible for posting payment batches including denials within established timeframe and balancing the batches against daily deposits
• Responsible for providing supporting documentation for each payment transaction through submission of the daily control number report and daily production log for all batches (manual and electronic)
• Maintains knowledge of coordination of benefits requirements and processes.
• Maintains knowledge of insurance rejection/denial processing and appropriately posts information for collection and follow-up activity
• Continually seeks to understand and act upon customer needs, concerns, and priorities
• Functions effectively within a team and participates and contributes constructively to produce results in a cooperative effort
• Demonstrates ongoing enthusiasm and commitment to the work assigned

Qualifications / Experience

• It is strongly preferred the chosen candidate complete their 12-week new hire training on-site at the Alcoa Billing Center, located in Louisville, TN
• High school diploma or equivalent required
• 6 months previous medical billing experience preferred
• Excellent organizational, planning, and time management skills
• Excellent verbal and written communication skills
• Knowledge of coordination of benefits requirements and processes
• Knowledge of cash posting regulations and guidelines
• Knowledge of insurance rejection/denial processing and appropriately posts information for collection and follow-up activity
• Commitment to TeamHealth values