Patient Accounts and Revenue Specialist

Scenic Bluffs Community Health Centers is currently hiring for a full-time (40 hours per week) Patient Accounts and Revenue Specialist to join our Cashton location.

Under the supervision of the Revenue Cycle Manager, the Patient Accounts & Revenue Specialist is responsible for generating patient statements, collecting and posting patient payments, monitoring outstanding balances, assisting patients with account inquiries, and managing our revenue collection process. This position supports the financial health of the organization through accurate billing, collections, payment processing, and customer service.

Duties & Responsibilities

• Generate and distribute patient statements according to established billing schedules.
• Review patient accounts for accuracy and resolve billing discrepancies.
• Collect, process, and post patient payments accurately and timely.
• Contact patients regarding outstanding balances and payment arrangements.
• Monitor patient's appointments and help to ensure insurances are selected accurately
• Monitor delinquent accounts and perform collection follow-up activities.
• Respond to patient inquiries regarding statements, balances, insurance payments, and billing policies.
• Assist patients with payment plans and available financial assistance programs.
• Assist with insurance and account follow-up activities and prepare collection and aging reports.
• Maintain compliance with HIPAA, organizational policies, and regulatory requirements.
• Promote the organization's mission, vision, and values in all interactions.
• Perform other duties as assigned.
• Promote the mission, vision and values of the organization in all interactions
• Report to work as scheduled

Qualifications

The individual must respect the confidentiality of patient information while performing job duties and establish and maintain effective working relationships with patients, employees and public. The individual must also posses a strong knowledge of intake and registration process and insurance billing systems, knowledge of current insurance billing practices, problem solving skills and ability to work without constant supervision.

Education and/or Experience

The individual should have at least an Associate degree in business or equivalent form a two year college or technical school; or have three to five years related experience and/or training in health care billing and patient accounts.