Patient Accounting Solution Advisor

This role ensures VA-assigned solution experts gain a comprehensive understanding of Oracle Cerner capabilities and nomenclature, assists with workflow analysis and future state design, and supports testing, training, and post-go-live activities. The Solution Advisor will provide Oracle Cerner expertise, guidance, and knowledge transfer sessions to National/VISN Councils, local workshops, and VA solution experts.

Title: Patient Accounting Solution Advisor

Client is seeking a Patient Accounting Solution Advisor to support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program. The Solution Advisor will provide Oracle Cerner expertise, guidance, and knowledge transfer sessions to National/VISN Councils, local workshops, and VA solution experts. This role ensures VA-assigned solution experts gain a comprehensive understanding of Oracle Cerner capabilities and nomenclature, assists with workflow analysis and future state design, and supports testing, training, and post-go-live activities.

Key Responsibilities:

• Provide Oracle Cerner Patient Accounting solution knowledge and act as a technical advisor to VA solution experts and internal teams.
• Conduct knowledge transfer sessions and support the onboarding of VA solution experts in their respective areas.
• Collaborate with Solution Management Administrators (SMAs) to review task orders, deliverables, and ensure timely, accurate completion.
• Analyze current-state workflows and assist in the design of future-state workflows and process diagrams.
• Identify potential risks, pain points, and opportunities for optimization within workflows.
• Support management, escalation, and resolution of trouble tickets and change requests.
• Assist in reporting requirements, mapping, identification, and development of EHRM testing scripts; support all testing types and events.
• Assist in reviewing training manuals and job aids for alignment with workflows and configuration changes
• Support cutover/go-live planning and provide post-go-live support.
• Work with Oracle Health and VA teams on build, design, and workflow changes.
• Provide expertise on functional validation, end-user testing, and integrated third-party EHR solutions.
• Assist in developing and reviewing design documents, workplans, and other project documentation
• Perform feasibility analysis on potential future projects and provide recommendations to management.
• Collaborate with multiple stakeholders to evaluate, escalate, and resolve tickets using ServiceNow and other tools.

Minimum Qualifications:

• 5+ years of professional experience in healthcare IT, EHR systems, or clinical solutions.
• Experience managing complex IT initiatives and major enhancements within healthcare/clinical environments.
• Can contribute as a high-level technical expert in systems integration, healthcare semantics, informatics, and multi-platform environments.
• Responsible for project completion and able to perform feasibility analysis for potential projects.
• Bachelors degree in healthcare IT, Computer Science, Electronics Engineering, Engineering, or a related technical field, or an additional 10 years of relevant experience in lieu of a degree.

Preferred Qualifications:

• Experience supporting VA programs.
• Millennium Cerner experience on code levels 2018 or higher.
• Knowledge of Cerner Model recommendations and Patient Accounting solution configuration.
• Experience analyzing and developing current/future state workflows.
• Proven ability to identify root causes, recommend courses of action, and support major incident or response efforts.
• Experience facilitating stakeholder reviews, evaluating scenarios, and collaborating with Solution Experts for optimization and effective change.
• Proficiency leveraging ServiceNow for ticket management, reporting, and solution customization.
• Strong leadership, written and verbal communication, analytical, and organizational skills.

What We Offer:

• Generous paid time off (PTO) and federal holidays
• 401(k) plan, health, dental, and vision insurance, and other standard benefits
• Remote-first flexibility with opportunities for long-term career growth
• Mission-driven work supporting federal health IT and scheduling solutions
• Professional development in EHRM workflows, project management, and solution advisory