Patient Account Representative II

NMC is currently recruiting a Patient Account Representative II, in Patient Financial Services. The position is full-time 80 hours bi-weekly, generally 8 am - 4:30 pm, with the potential to be hybrid. Northwestern Medical Center’s mission is to provide exceptional health care to our community. Join our high reliability team! With “people” as one of our core values, valuing our employees is a top priority for Northwestern. We care about our employees, their families, and their overall health & well-being. We are proud to offer a generous benefits package, with recognized national carriers, designed to help our people stay healthy, balance work & life responsibilities, protect your assets & plan for a secure financial future.

Hiring Range: $17.82 - $24.89

The posted hiring range reflects the anticipated starting range for this position. Actual compensation is determined based on job-related factors including relevant experience, education, certifications, knowledge, skills, and internal equity considerations. Candidates whose qualifications exceed the minimum requirements may be considered for placement higher within the range, consistent with organizational compensation practices.

 Patient Account Rep II

JOB SUMMARY:

Completes all tasks needed to provide the timely billing and collection of billing for professional services.

PRE-REQUISITES:

Education:  High school graduate or equivalent required.

Experience:  One year of medical billing experience preferred. Data entry experience required. Office experience required.

Other Skills:  Must have excellent communication and interpersonal skills. Able to handle multiple tasks simultaneously with good organization. Familiarity with medical terminology and diagnostic coding helpful.

RELATIONSHIPS:

Reports To:  Patient Financial Services or Physician Account Services Supervisor/Manager

Supervises:  N/A

Other Contacts:  Physicians and their staff, patients, family members, third party payors and hospital personnel.

SCOPE:

Machinery or Equipment Used:  Computer and printer, copier, fax machine, telephone, calculator.

Physical Demands:  Frequent sitting, some standing, bending and walking, occasional lifting.

Working Conditions:  Medical office environment, exposure to infectious diseases, moderate stress, must be able to handle multiple calls and inquiries, subject to many interruptions.

Required Protective Equipment: None

ESSENTIAL FUNCTIONS:

1. Exercises tact and diplomacy and works to maintain a professional, efficient and courteous response to all inquiries.

2. Attends all department meetings and is prepared to report current issues in those meetings. Communicates effectively and efficiently in team meetings.

3. Actively seeks to improve knowledge and experience in healthcare billing and reform.

4. Meets productivity and performance standards as set by the Department Manager.

5. Follows all policies and procedures of the department and takes an active role in process improvement within the department.

6. Works effectively with insurance carriers as assigned in the timely resolution of billing accounts.

7. Is responsible for understanding A/R trends within assigned accounts and proactively identifying issues and resolutions.

8. Reviews assigned A/R balances by category and age, paying particular attention to 90 days and older balances.

Equal Employment Opportunity Statement

Northwestern Medical Center is an Equal Opportunity Employer. We are committed to creating and maintaining a workplace that values diversity, inclusion, and belonging. All employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Northwestern Medical Center is dedicated to fostering a respectful, inclusive, and supportive work environment where all employees have the opportunity to contribute, grow, and succeed. We encourage qualified individuals from all backgrounds and experiences to apply.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process. Applicants requiring accommodation are encouraged to contact Human Resources for assistance.