| Location | Portland, OR |
Location:
Portland, OR Exit Disclaimer: You Are Leaving www.ihs.gov
Type: Urban Salary Range: $22 to $25 / Per Hour Open Period: 11/4/2026 until filled Summary: NARA Northwest is seeking a compassionate, detail-oriented Patient Account Representative to support patients with account questions, insurance verification, payment options, eligibility programs, and financial assistance resources. This role serves as a key liaison between patients, insurance providers, clinical staff, and the billing team to ensure patient accounts are accurate and patients receive timely support and guidance. This is a unique position within the Billing Department that requires strong communication skills, critical thinking, and the ability to manage a high-volume workload. More info about area: https://www.naranorthwest.org/careers/ Exit Disclaimer: You Are Leaving www.ihs.gov
Duties: Answer patient account inquiries via phone and email Explain balances, benefits, billing statements, and payment options. Conduct outreach for follow-up and outstanding payment arrangements. Interpret and explain Explanation of Benefits (EOBs) Understand financial assistance programs, including Sliding Fee Discount eligibility. Review and update insurance information, copay/deductible amounts, and other patient information. Verify patient eligibility, benefits, and coverage requirements Research patient account discrepancies, insurance issues, claim rejections, and eligibility-related billing concerns. Audit balances and billing statements. Collaborate with billing staff, front desk teams, providers, clinical managers, and insurance carriers to resolve issues. Contribute to departmental projects and support team initiatives. Qualifications: Minimum two (2) years of experience in patient accounts, healthcare customer service, insurance verification, medical billing, collections, front office operations, or a related healthcare field. High school diploma or GED required Experience with Electronic Health Records (EHR) and Practice Management Systems. Knowledge of insurance coverage and benefits. Knowledge of Medicaid, Medicare, Medicare Advantage, commercial insurance plans, and patient financial responsibility. Strong written and verbal communication skills Must pass a pre-employment or for-cause drug tests - including marijuana. Must pass criminal background and DMV checks. Preferred Qualifications: Coursework in healthcare administration, medical billing and coding, accounting, or a related field. Experience reading and interpreting Explanation of Benefits (EOBs). Experience with patient collections and payment arrangements. Experience within a Community Health Center, Federally Qualified Health Center (FQHC), Urban Indian Organization, nonprofit healthcare setting, or behavioral health environment. Experience working with Native American and/or Alaska Native communities. Work Type: Permanent, Full Who May Apply? All Groups of Qualified Individuals Get Details & Apply: https://www.paycomonline.net/v4/ats/web.php/portal/EA72704778F72D2D4728EEA7608BC7B0/jobs/492988?jpt= Exit Disclaimer: You Are Leaving www.ihs.gov