Patient Account Representative (Ad268)

Title: Patient Account Representative

Location: NARA River House- 211 E Caruthers St, Portland OR, 97214

Schedule: Onsite, Full time, Mon-Fri, 8:030am- 4:30pm

Wage Range: $22.00 - $25.00 hourly

NARA Northwest is seeking a compassionate, detail-oriented Patient Account Representative to support patients with account questions, insurance verification, payment options, eligibility programs, and financial assistance resources.

At NARA Northwest, you'll find a supportive work environment where every team member is valued and respected. Whether you're passionate about healthcare, behavioral health, education, or social services, there's a place for you to make a meaningful difference.

Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

We deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs-including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview:

The Patient Account Representative provides exceptional customer service by reviewing patient statements, addressing account concerns, explaining insurance benefits and payment options, and assisting patients in navigating their financial responsibilities. This role serves as a key liaison between patients, insurance providers, clinical staff, and the billing team to ensure patient accounts are accurate and patients receive timely support.

What you will do:

• Answer patient account inquiries via phone and email, providing exceptional customer service and resolving account-related concerns.
• Explain patient balances, insurance benefits, billing statements, and payment options.
• Conduct outreach for outstanding balances, follow-up, and payment arrangements.
• Interpret Explanation of Benefits (EOBs), insurance communications, and account activity.
• Understand financial assistance programs, including Sliding Fee Discount eligibility.
• Review and update accounts, including insurance information, copay/deductible amounts, and other patient information.
• Verify patient insurance eligibility, benefits, and coverage requirements prior to claim submission.
• Research and resolve patient account discrepancies, insurance issues, claim rejections, and eligibility-related billing concerns.
• Audit patient balances and weekly billing statements.
• Collaborate with billing staff, front desk teams, providers, clinical managers, and insurance carriers to resolve issues.
• Contribute to departmental projects and support team initiatives.