Patient Account Representative (40 Hours Per Week) #3444

Join the Reedsburg Area Medical Center Team!

Our Patient Financial Services department in looking for a Patient Account Representative to join their team!

Schedule: Monday thru Friday!

Shift: 8:00 a.m. - 4:30 p.m.

Hours per week: 40 hours

Benefits: Yes, RAMC offers a competitive benefits package.

• Position Summary:

• The Customer Service Representative is responsible for the collection of RAMC self-pay accounts receivable by way of personal contact, phone calls, and written correspondence. He/she is always maintaining the positive public relation image of Reedsburg Area Medical Center, Inc. and its Clinics.

• Job Relationships:

• Reports to the Manager of Patient Financial Services through the Customer Service Lead; collaborates with other department employees, Providers, and all hospital departments, Physicians Group and Specialty Group Clinics.

• Education and Training Required:

• High school graduate or equivalent.

• Experience:

• Previous medical collections/credit experience, desired or other relative experience considered.

• Special Knowledge, Skills and Abilities:

• Computer skills.

• Good verbal/written communication skills.

• Ability to greet employees/visitors in a courteous and respectful manner with positive interpersonal skills.

• Ability to work with minimum direct supervision.

• Physical Requirements:

• Physical Demands:

• Continuous sitting.

• Occasional standing.

• Frequent walking.

• Occasional lifting, pushing and/or pulling up to 10 pounds.

• Occasional bending, twisting, and reaching overhead.

• Sight:

• Continuously provide visual acuity with correction to read written and computer information.

• Cognition/Communication:

• Continuous clear speech and hearing skills to communicate with patients and coworkers.

• Continuous communication with patients, family members, and other staff using hearing skills, comprehensive speech, simple writing and simple reading skills.

• Environmental Conditions:

• Constant indoor, patient environment with occasional computer screen glare.

• Potential Hazards:

• OSHA Blood Borne/TB Classification Class II - Occupational exposure to blood and Other Potentially Infectious Materials (OPIMs) is not reasonably expected to occur in routine performance duties.

• Psychological, Situational, Functional Factors:

• Constant problem solving, analyzing and use of judgment in a high customer service area.

• Speed, consistency and accuracy of work duties imperative.