Patient Account Representative

Location: Tulsa, OK
Schedule: Full-Time | Monday–Friday
Pay: $18–$20/hour, depending on experience
Preferred Experience: Chemotherapy Authorizations

Position Overview

We are seeking a detail-oriented and compassionate Patient Account Representative to join a busy healthcare team in Tulsa. This position is ideal for someone with strong insurance verification, preauthorization, and patient financial counseling experience who thrives in a fast-paced medical environment.

The Patient Account Representative plays an important role in ensuring accurate insurance verification, authorization processing, and patient financial communication while supporting efficient patient care operations.

Essential Duties & Responsibilities

• Verify insurance eligibility, benefits, and patient demographic information accurately and in a timely manner.

• Perform insurance verification through electronic billing systems, payer portals, and direct communication with insurance carriers.

• Obtain initial and ongoing preauthorizations for applicable treatments and services.

• Enter authorization and insurance information accurately into the practice management system.

• Scan, upload, and maintain referral and authorization documentation within patient charts.

• Communicate authorization status to physicians, clinical staff, and patients as appropriate.

• Ensure all required patient and physician signatures are obtained on necessary documentation.

• Provide financial counseling regarding insurance benefits, copayments, patient financial responsibility, billing practices, and payment arrangements.

• Utilize Summary of Patient Reimbursement and Liability forms and waivers as needed.

• Maintain HIPAA compliance and confidentiality of patient information at all times.

• Support multiple treatment and service modalities requiring authorization review, including radiology, chemotherapy, radiation, and genetic testing.

Qualifications

• Previous medical office, insurance verification, or patient account experience required.

• Experience working with Medicare, Medicare Plus, and Senior Plans is required.

• Knowledge of insurance eligibility, benefits, coverage requirements, and preauthorization processes.

• Experience with chemotherapy authorizations or oncology-related services strongly preferred.

• Familiarity with electronic billing systems and practice management software preferred.

• Strong attention to detail, organizational skills, and the ability to manage multiple priorities.

• Excellent communication and patient service skills, including the ability to explain insurance benefits and financial responsibilities clearly.

• Ability to work independently while maintaining accuracy, productivity, and professionalism.

• Strong problem-solving skills and a commitment to patient confidentiality.

Schedule & Compensation

• Full-time position

• Monday–Friday schedule

• $18–$20 per hour, depending on experience

This is an excellent opportunity for an experienced healthcare administrative professional to join a patient-focused organization and build a long-term career in medical billing, insurance verification, and patient financial services.

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