Patient Account Assistant

Job Description

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Patient Account Assistant

Job Code:2026-HANADMIN-002 FLSA Status:Non-Exempt Referral Bonus Eligible:Yes - $500 Weekly Hours:40 hrs/week Location:Hancock Administration

Summary:

Upper Great Lakes Family Health (UGLFH) is seeking a Patient Account Assistant post payments and adjustments to patient accounts and perform limited reporting and balancing of daily transactions.

Responsibilities, included but not limited to:

• Posts insurance and patient payments including contractual and non-contractual adjustments, refunds, voids and recoupment transactions.
• Posts appropriate adjustments as required according to terms of insurance contracts.
• Monitors reimbursements for underpayments and remittances with zero payments and notifies the AR team to resolve.
• Reconciles posted payments daily.
• Assists with Care Management claim submissions.

About Us

Upper Great Lakes Family Health is your community-based medical, dental, and behavioral health care center. We are designated as a Federally Qualified Health Center (FQHC), providing services regardless of language, gender, socio-economic status, sexual orientation, physical and mental capacity, age, religion, housing status and ability to pay.

Our Mission

Providing exceptional health care services for all people in the Upper Great Lakes region regardless of their ability to pay.

Job Qualifications:

• Proficient preparing correspondence and simple reports using Microsoft Office Suite.
• Knowledge of medical terminology and/or CPT/ICD-10 coding.
• Experience in healthcare billing, preferred.
• Experience utilizing an electronic health record system, preferred.
• Basic level of written and verbal communication skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school diploma or equivalent.

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