Patient Access Team Lead - Admitting & Offsite Outpatient

Position Summary

At Stony Brook Medicine, our Patient Access Representatives are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput.

Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.

The Patient Access Team Lead, Admitting and Offsite Outpatient Representative assigned to an offsite hospital outpatient location is a key member of the Patient Access Services Leadership team, responsible for ensuring staff understand and follow training modules and workflows, assists with organizing the daily operations/registrations in absence of Supervisor, courteously greeting and arriving patients for various outpatient encounters while providing the highest level of customer service. The Team Lead Registrar reviews registrations for completeness, obtains regulatory consents, and ensures financial clearance is complete, collecting POS payments at check in.

Duties of a Patient Access Admitting & Offsite Outpatient Hospital Team Lead Representative may include the following, but are not limited to:

• Assumes role of Lead Registrar, and assist organizing the handling of the daily operations/registrations of assigned locations with input and approval from Supervisor and/or Manager, as needed.
• Works side by side with staff to ensure staff understand and follows training modules and workflows.
• Advises Supervisor and/or Manager of staff concerns, errors and training needs.
• Serves as a Lead superuser coach to staff.
• Efficiently arrives a high volume of appointments for multiple service types in various outpatient or ambulatory settings. Obtains and secures appropriate documents necessary to support proper patient identification and insurance coverage (i.e. copies of photo ID and insurance cards, etc.).
• Ability to work collaboratively in a multi-disciplinary environment.
• Ensures that compliance standards are met, including securing general consents and regulatory signatures from patients or designee, essential for treatment and payment. Provisions of patient rights and notices as appropriate. Documents accordingly in registration and EMR system accordingly.
• Conducts a thorough data assessment of information documented at pre-registration to ensure all demographic and financial clearance fields are completed and verified to ensure a complete registration and "clean" bill. Verifies proper referrals/authorizations are in place for anticipated services.
• Provides financial guidance and excellence in Financial Care to patients and their representatives by providing information about their health care insurance coverage and cost share responsibilities. Provides self-pay patients with information on qualifications for Medicaid or financial assistance. Engages financial counselors as appropriate.
• Collects required POS payments (co-payments, deposits and/or deductibles) at time of arrival.
• Utilizing various worklists, monitors and ensures registration workflow and financial clearance process is complete within prescribed time frames.
• Demonstrates a positive organizational attitude and commitment to patient experience. Maintains respectful and compassionate demeanor and provides high-quality patient centered care.
• The selected candidate will be required to work some holidays and will be scheduled to work every other weekend. The schedule/pass days are subject to change.

Qualifications

Required Qualifications:

• Associate's Degree with two year working experience in a customer service, public health, healthcare, or related industry such as insurance. Or in lieu of degree, four years of demonstrated excellence working in a customer service or call center, healthcare, or other related industry requiring skills which demonstrate experience in payment collection, insurance reimbursement, or access services.
• Demonstrated excellence in verbal and written communication, computing and multi-tasking skills.
• Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).

Preferred Qualifications:

• Bilingual in English and Spanish.
• Billing, Accounts Receivable or Customer Service or Call Center experience.
• Familiarity with medical insurance benefits, demonstrated through experience with EMR computerized registration, Financial, IT systems.
• Knowledge of medical terminology.
• Previous experience as a patient access representative at a Medical Center is preferred.

Please Note: Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration.

Special Notes: Resume/CV should be included with the online application.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

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• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions may be subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position may be designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

• The hiring department will be responsible for any fee incurred for examination.

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Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.

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Visit our WHY WORK HERE page to learn about the total rewards we offer.

Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range:

The salary range for this position is listed below. This range reflects Stony Brook University Hospital's good faith and reasonable estimate of potential compensation at the time of posting.

The final offer will be determined based on the candidate's verified years of relevant, comparable experience. Please note that misrepresentation or inflation of experience may result in disqualification from the hiring process or termination of employment if hired.

Some positions may also include annual supplemental pay, such as:

• Location Pay: for UUP full-time positions

At Stony Brook University Hospital, your compensation extends beyond your paycheck. We offer comprehensive benefits including generous leave, health insurance, and participation in the state pension system that contribute significantly to your overall total rewards package.

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