Patient Access Team Lead - 6

Skills: Skill Required / Desired Amount of Experience Expertise Rating Move High School Diploma or Equivalent Required Two-years minimum experience in patient access or patient financial services Required 2 Years Previous leadership experience Highly desired . - Identifies and implements improvements to registration and cash collection processes, including staff performance incentives, and ensures Access staff have the knowledge and tools needed to meet payer and regulatory requirements.

Short Description:
Patient Access Team Lead - full-time days Mon-Fri scheduled between 6:30a-4:30p @ Soldiers & Sailors Memorial Hospital

Complete Description:
Job Title: Patient Access Team Lead
Location: Soldiers & Sailors Memorial Hospital
Shift: Full-time days (5x8s/40 hours per week) Mon-Fri scheduled between 6:30am - 4:30pm
Reports to: Patient Access Manager
Education Requirements: Minimum: High school education or equivalent | Preferred: Bachelor's degree
License/Certification Requirements: None
Experience Requirements: Minimum: Two years Patient Access or Patient Financial Services experience. Knowledge of insurance and regulatory requirements and medical terminology to include CPT and ICD10. Experience with front end collections, strong analytical and problem-solving skills | Preferred: Previous leadership experience
Other Requirements: Minimum: Strong written and verbal communication skills. Ability to handle confidential information with discretion and deal with the public in a professional and courteous manner. Ability to meet deadlines, manage multiple priorities, and enhance the spirit of teamwork through effective role modeling. | Preferred: Experience with Microsoft Office products including Word and Excel
Essential Job Functions:
- Demonstrates proficiency in operating systems and software; serves as a super user and ensures computers and applications are operational and accessible to staff

- Provides employee training on job duties, policies, procedures, cash collection, and regulatory requirements; assists the Manager with ongoing training programs and performance improvement initiatives

- Communicates with employees in a fair, positive, and constructive manner regarding performance and compliance; provides input for performance evaluations

- Ensures departmental policies, procedures, regulatory requirements, and established objectives are consistently followed and achieved, with emphasis on productivity, efficiency, accuracy, and timely completion of duties

- Ensures referrals and authorizations are secured timely, and registrations accurately capture patient demographic, social, and financial information across all registration areas

- Ensures registration processes support timely filing and minimize denials, penalties, and revenue loss; utilizes reports and logs to monitor performance and identify opportunities for improvement

- Collaborates with Patient Financial Services, Care Management, registration and laboratory areas, scheduling, physician offices, and other departments to resolve process issues and streamline operations

- Identifies and implements improvements to registration and cash collection processes, including staff performance incentives, and ensures Access staff have the knowledge and tools needed to meet payer and regulatory requirements.

Skills:

	Skill	Required / Desired	Amount	of Experience	Expertise Rating	Move
	High School Diploma or Equivalent	Required
	Two-years minimum experience in patient access or patient financial services	Required	2	Years
	Previous leadership experience	Highly desired

Questions:
Question 1
Do you currently, or have you in the past, worked at any *** facilities or affiliates? If so, which?
Question 2
Do you have any specific scheduling requirements that may prevent you from working Mon-Fri between the hours of 6:30am-4:30pm as scheduled?
Question 3
Recognizing the potential for winter weather in upstate NY, do you have reliable transportation to travel to/from the facility for shifts without issue in the snow?

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