Patient Access Supervisor, Total Access Program, Metro Square

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as "most preferred" for more than 30 years. We're Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

• Up to $1,000 Sign-On Bonus

Baptist Medical Center Metro Square is currently hiring for a Full-Time Days Patient Access Supervisor to join our Total Access Program Department at our Baptist Southbank Plaza location in Jacksonville, FL.

The Patient Access Supervisor oversees and supports daily activities of the Patient Access areas. Prepares work schedules, timekeeping, computes and records daily staff productivities, analyzes procedures in regards to improving service excellence and departmental efficiency. The supervisor works PAS reports, measuring quality registrations to ensure maximum reimbursement. Also works closely with management in reference to annual performance evaluations, interviewing and disciplinary counseling. Responsible to perform in all areas in providing coverage as needed.

The ideal candidate must have excellent communication and customer service, and strong analytical skills. They must also be able to accurately complete verification of insurance benefits and authorizations using online tools and/or direct contact with insurance carrier. Patients should be registered in a timely, accurate, and professional manner which reflects the core values of Baptist Health.

Shift Details: Full-Time, Days, Monday - Friday 9:00AM - 5:30PM

As a Patient Access Supervisor, you will be responsible for:

• Registers patients accurately and efficiently.
• Utilization of multiple systems and interfaces.
• Cross-Trained in order to work in multiple patient access areas.
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters.
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.).
• Possesses a strong understanding and able to explain State and Federal regulations including EMTALA, AHCA, and JCAHO.
• Maintains a professional relationship with all clinical and non-clinical team members including peer leaders in other departments.
• Able to articulate compliance documentation and ensure completion of required patient consent forms.
• Maintains patient privacy in accordance with HIPAA guidelines.
• Assists in the On-Call rotation for the assigned area including staffing as needed.
• Provides daily leadership to the assigned department in coordination with the PAS Manager.

Education & Credential Requirements:

• High school diploma (or higher) Required
• CRCS and/or CHAA certification Preferred

This Patient Access Supervisor will be located at the Baptist Health Southbank Plaza. If you are interested in this Full-Time Days opportunity, please apply now!

Primary Location:

Downtown - Southbank Building 1