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Patient Access Supervisor

Macpower Digital Assets Edge Private Limited

  • Framingham, MA
  • 1 day ago
  • $43,546–$54,452 Per Year

Highlights

Monitor daily activity and ensure the completion of performance and metric reports, including financial clearance and related reports. Assist with short- and long-range planning for registration areas including Admitting, Centralized Scheduling, Emergency Department, and on- or off-site clinics.

Numbers & Facts

LocationFramingham, MA
Salary$43,546–$54,452 Per Year

Description

Position Summary:
  • Supervise daily Patient Access activities in a hospital environment.
  • Provide guidance, mentoring, and training to new and existing Patient Access staff.
  • Support proper handling of patient accounts and aid in resolving escalated issues.
Job Locations:
  • Little Rock, AR
  • Framingham, MA
Key Responsibilities:
  • Provide daily support, mentoring, and training for new hires and experienced Patient Access Representatives.
  • Assist with short- and long-range planning for registration areas including Admitting, Centralized Scheduling, Emergency Department, and on- or off-site clinics.
  • Maintain a high level of customer service at all times and help staff resolve patient or account issues.
  • Enforce departmental policies, procedures, practices, and work rules in alignment with hospital and corporate guidelines.
  • Assist in developing and implementing new policies and procedures as needed.
  • Monitor daily activity and ensure the completion of performance and metric reports, including financial clearance and related reports.
  • Perform special reporting and project work as assigned.
  • Perform all Patient Access functions when needed to support operations.
  • Act as part of the management team to ensure operational goals and performance targets are met.
Supervisory Responsibilities:
  • Supervise Patient Access Representatives (PA Rep I–IV).
  • Participate in interviewing, hiring, training, and onboarding staff.
  • Plan, assign, and direct daily work for the Patient Access team.
  • Conduct performance appraisals and provide feedback and coaching.
  • Reward and discipline employees in accordance with policies and applicable laws.
  • Address employee complaints and resolve workplace problems.
Knowledge, Skills, and Abilities:
  • Excellent interpersonal skills with the ability to interact effectively with patients, staff, and leadership.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Demonstrated leadership abilities in a healthcare or patient access setting.
  • Thorough knowledge of healthcare information systems and patient registration systems.
  • Clear understanding of Revenue Cycle Management and relevant regulatory agencies.
  • Strong verbal and written communication skills with the ability to convey detailed information clearly.
  • Ability to analyze and interpret operational metrics and performance reports.
Education and Experience:
  • High School Diploma or equivalent required.
  • College degree preferred.
  • Two- or four-year degree in Business, Accounting, Medical Administration, or a related field preferred.
  • Four or more years of experience in a medical facility, health insurance, or related healthcare environment.
  • Five or more years of Patient Access experience preferred.
  • Two or more years in a supervisory or lead role preferred.
Work Conditions:
  • Must be able to work in a sitting position for extended periods.
  • Work is performed in a hospital environment.
  • Must be available to work hours and days as needed based on departmental and system demands.
  • Must be available for on-call coverage as needed.

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