Patient Access Specialist | UF Heart & Vascular (Jax) | Full-time | Days

Overview

The Patient Access Specialist is the first point of contact for patients, assisting with scheduling, inquiries, and general information. This role relies on strong communication and customer service skills to guide patients, address concerns, and ensure they are connected to the appropriate resources. Using established systems and tools, the specialist helps support an efficient, patient-focused experience.

Responsibilities

• Answer inbound calls, schedule office appointments and answer questions for new and established patients.
• Engage in active listening with callers, confirming or clarifying information and diffusing anxiety.
• Route tier 2 calls to the appropriate personnel.
• Coordinate hospital consults with practice offices.
• Make recommendations for appointment times, providers, and locations that may better suit patient needs.
• Utilize software, databases, scripts and tools as directed
• Understand and strive to meet or exceed metrics while providing excellent and consistent customer service.
• Perform all other duties as assigned by management within job scope.

Qualifications

Education

• High School Diploma/GED

Experience Requirements

• 0 - 1 year healthcare focused call center or medical office experience

Preferences:

Customer Service: 1 year (Preferred)

Medical Terminology: 1 year (Preferred)

Computer Skills: 1 year (Preferred)

Strong time management and decision-making skills

Fluency in Spanish