Patient Access Specialist Lead - North West Family Medicine

Patient Access Specialist Lead -North West Family Medicine Boulder Community Health, Boulder, CO 80303 $19.29- $28.24 an hour - Full-Time Days, 40 hours per week Boulder Community Health is seeking a Patient Access Specialist 2 for North West Family Medicinewhoprovides general supervision of front office (reception, clerical, medical records) staff as well asgreets, instructs, directs and schedules patients and visitors. Benefits: Health insurance, including a FREE employee only option Dental and Vision insurance BCH paid Life Insurance; Spouse and Dependent Life Insurance plans Short-term and Long-term disability coverage Health and Dependent Care Flexible Spending Accounts Retirement plan with BCH matching contributions, and discretionary lump sum contribution Paid Time Off Education assistance program Voluntary Wellness programs, to include biometrics, wellness team challenges, and much more Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki Free one-on-one retirement planning sessions Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family Qualifications High School graduate or GED preferred with additional management courses desired. Prefer 3-4 years reception experience, preferable in a medical office setting. Prefer 1-year supervisory experience. Responsibilities Supervises front office staff; ensures office systems run efficiently and effectively. Trains and orients front office personnel. Provides clinic manager with input regarding staff performance for evaluations, promotion, and disciplinary actions. Responsible for work assignment and daily operations of front office staff. Ensures adequate staffing to cover for vacations and illnesses. Resolves problems/conflicts and ensures compliance with regulations and standards. Ensures that staff is productive and view the clinic in a positive working environment. Assists clinic manager with creating/updating job descriptions as necessary. Coordinates front desk staff meetings as needed. Greets patients and visitors in a prompt, courteous and helpful manner. Checks patients; verifies and updates necessary information in the medical record and into computer. Checks out patients. Collects payments from patients. Assists patients with questions about their accounts. Escort patient to exam room or lab when needed. Closes Cash Drawer at close of business Schedules patient appointments in the HER, following office scheduling policies. Maintains lobby in neat and orderly manner. Answers phone, screens calls, takes messages and provides information. About Boulder Community Health Boulder Community Health (BCH) is a not-for-profit healthcare organization based in Boulder, Colorado, serving the Boulder County community. Our flagship facility, Boulder Community Hospital, along with several other locations, provides comprehensive care, including acute care, emergency services, psychiatric care, and outpatient services. BCH offers a wide range of specialties, including cardiology, oncology, orthopedics, maternity, and mental health care, with a strong emphasis on patient-centered, high-quality care. We are dedicated to improving community health through advanced medical technology, evidence-based practices, wellness programs, and community outreach initiatives. BCH maintains strong partnerships with local physicians and supports public health efforts to promote healthy lifestyles and address health disparities. As a Certified Level II Trauma Center, Boulder Community Hospital provides expert emergency care for serious and complex injuries while delivering comprehensive services across the full continuum of care. EOE/Affirmative Action/Drug-free workplace. BCH will never conduct interviews or ask for employment documents via text. This position is an internal opening and will close in 7 days. Applications will be accepted until the closing date.