Patient Access Specialist

DESCRIPTION OF POSITION:

• Performs related processing duties for all patients being served by the respective clinic. As a member of the clinic team the New Patient Coordinator is trained in performing a wide range of skilled administrative, clerical, and clinical duties.

RESPONSIBILITIES AND DUTIES:

• Able to perform administrative duties (i.e. scheduling, registration, insurance authorization, answering phone, schedule testing, refer patients as ordered by physician or mid-level provider etc…).
• Answers phone with correct salutation. Takes messages when appropriate.
• Greets each patient warmly and cheerfully.
• Completes all incoming referrals according to office procedures.
• Registers all new patients into the system and the patient portal.
• Completes an intake questionnaire on each new patient and triage the patient to determine the type of care needed and which provider would suit the patient best.
• Complete psychosocial assessment on each patient and scan into the chart prior to first appointment.
• Complete & grade symptom specific rating scale and questionnaire on each new patient as applicable.
• Employee is knowledgeable about insurance processing and is able to explain deductibles, co-insurance, co-payments, and how processing occurs.
• Verification of insurance should be performed and discussed with patient prior to appointment.
• Collects patient deposit and any past-due balance prior to scheduling a new appointment.
• Updates and scans new patient information and forms into appropriate Practice Management or EMR system.
• Requests and obtains all psych-related medical records prior to appointment.
• Import all patient information and data into the patient chart from the patient portal.
• Maintain the active Suboxone patient lists for each provider in accordance with DEA regulations.
• Create paper charts for all new counseling patients.
• Coordinate and schedule hospital follow up appointments for all patients discharging from LCMH 10T and Archer Institute.
• Maintain provider schedules and ensure that any scheduling gaps are filled with new patient appointments.
• 3 days prior to appointment, confirmation calls should be made to the new patient.
• Patient should be called daily until patient or family member personally confirms.
• Performs other job duties as assigned.
• Performs and safely operates all equipment according to the manufacturers’ instructions and protocols.

EDUCATION AND WORK EXPERIENCE

• High school diploma or equivalent required.
• Knowledge and training in medical terminology, keyboarding, and computer skills preferred.
• Basic skills in Microsoft Office preferred.
• Previous experience preferred in the areas of scheduling.
• Broad range of administrative and technical skills in the context of the healthcare environment.
• Impacts activities in other work areas on a frequent basis and contributes in multiple work areas.
• Demonstrates critical thought process and can work independently.
• Provides feedback to assist with decision making process.
• Works well with others.
• Documents detailed information in patient chart.
• Requires listening skills to maintain cooperative associations.

Physical Demands/Work Environment

• Work requires a variety of physical activities, including moving about within and outside of all hospital properties for long periods of time.
• Must be able to respond quickly and effectively to emergency and non-emergent situations.
• May be required to assist in controlling disorderly conduct or combative patients.
• Must be able to exchange accurate information with patient, family, peers and medical personnel.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.