Patient Access Specialist

Position Summary:

Performs general office clerical procedures. Performs a variety of clerical duties to assist patients in obtaining, and the medical staff in providing, clinic and ancillary services.

Core Behaviors

Dependability, Attendance and Punctuality.

a. Unscheduled absences and tardiness must be minimal.

b. Properly uses home clock and badges for clocking (if applicable).

c. Calls 2 hours prior to the start of a shift..

d. Demonstrates respect for others time by arriving on time.

e. Is ready to being work by scheduled start time.

Safety

a. Communication/Teamwork.

b. Safe working practices.

c. Respect for others and patient privacy/dignity.

d. Environment of Care/Employee safety/Emergency management.

e. Incident Reporting.

f. Promotion of safe practices and accident prevention.

g. Hand Hygiene

Compliance and Adherence to Policies, Procedures and Regulations

a. Demonstrates his/her knowledge and willingness to comply with all policies, procedures and regulations.

Organizational Priorities & Position-Specific Responsibilities / Performance Standards

List the major duties/key responsibilities of the position with details on how to achieve that responsibility. Classify each key responsibility under one of the UTMC Organizational Priorities: Service, Efficiency/Effectiveness or Quality/Safety.

Service

Professionalism, Interpersonal & Communication Skills.

a. Maintains Punctuality and timeliness in approach to work and patient care.

b. Creates & sustains therapeutic & ethical relationships with patients & health care team recognizing aspects of culture, age, gender & disability.

c. Exhibits nonverbal, listening, explanatory, questions, & writing skills.

d. Provides appropriate & concise written & verbal communication to allow for continuity of care.

e. Maintains patient satisfaction & responds promptly to patient care needs.

f. Demonstrates accountability, commitment, sensitivity, & responsiveness to patients, staff, & in general business practices.

Efficiency and Effectiveness

Quality and Safety

Patient Care.

a.Gathers essential & accurate information about his/her patients.

b. Conducts all patient contact in a professional and courteous manner.

c. Effectively registers patients in all applicable systems.

d. Facilitates a multidisciplinary approach to provide patient-focused care through collaboration with other registration areas when needed.

Marginal Responsibilities

1. Types correspondence and limited purchasing orders.

2. Assumes additional responsibilities due to absence.

Essential Functions

The essential functions are those functions that the team member who holds the position must be able to perform unaided or with the assistance of a reasonable accommodation. The term "essential functions" does not include marginal functions of the position.

The performance of key responsibilities must meet expectations as defined in the performance standards of this position description.

Regular and reliable attendance is an essential function. A team member who does not meet attendance standards outlined in the Personnel Policy, Attendance and Tardiness, is not qualified for this position.

Ability to report for work in a condition to perform job responsibilities and essential functions in a safe and productive manner.

Ability to meet the physical requirements for the position.

Ability to get along with others and consistently engage in and promote positive interactions in the workplace.

Regular and reliable attendance is an essential function. A team member who does not meet attendance standards outlined in the Personnel Policy, Attendance and Tardiness, is not qualified for this position.

The performance of key responsibilities must meet expectations as defined in the performance standards of this position description.

Ability to meet the physical requirements for the position.

Ability to get along with others and consistently engage in and promote positive interactions in the workplace.

Ability to report for work in a condition to perform job responsibilities and essential functions in a safe and productive manner.

Ability to communicate effectively both verbally and in writing

Ability to key information into computer system and retrieve data as needed

Ability to operate computer and various software

Ability to assess and solve problems

Ability to respond to varied personalities in differing emotional conditions.

Ability to tactfully deal with sensitive issues.

Position Qualification:

High School Diploma

1 to 2 yrs. Exprience

Insurance

• Familiarity with medical terminology.
• Types 40-50 wpm; knows correct letter forms (formal and informal).
• Has ability to work cooperatively with all levels of staff.
• Has ability to convey messages clearly, both orally and in writing.
• Telephone courtesy most important.
• Ability to operate standard office equipment.

Years of Experience can be related experience and/or training; or equivalent combination of education and experience.