Patient Access Specialist I | Patient Access | Full-Time | Days

Overview

Manages and maintains accurate patient account information, ensuring insurance details are verified and records are up to date. Assists patients with billing inquiries, resolves discrepancies, and processes payments promptly. Coordinates with healthcare providers and insurance companies to facilitate correct billing and reimbursement. Reviews and audits accounts to identify errors, communicate effectively with patients about outstanding balances, and uphold confidentiality and compliance with healthcare regulations. Supports the billing department through report generation and account tracking is also a key responsibility.

Responsibilities

• Manages accurate patient account information and insurance verification.
• Assists patients with billing inquiries and resolves discrepancies.
• Processes payments promptly and coordinates with providers and insurers.
• Reviews and audits accounts to identify errors.
• Communicates with patients regarding outstanding balances.
• Upholds confidentiality and compliance with healthcare regulations.
• Supports billing department through report generation and tracking.

Qualifications

High School diploma or equivalent

Minimum of 1 year experience preferred in a healthcare setting, business office, customer service environment, or related field. Equivalent combination of educations, training and experience may be considered. Candidates with at least six (6) months of current experience and demonstrated working knowledge in the department may be considered as meeting the minimum job requirements in lieu of the listed qualifications.

• Knowledge of insurance verification and billing processes. Basic knowledge of patient registration, insurance eligibility verification, and financial clearance processes preferred
• Experience resolving patient billing inquiries and discrepancies. Prior experience with billing is an asset.
• Strong organizational and communication skills.