Patient Access Specialist

• The Patient Access Specialist provides convenient access to services for patients and minimizes financial risk to the organization.
• The Patient Access Specialist will maximize reimbursement by efficiently scheduling and pre-registering patients for their upcoming service at Northwestern Medicine as well as promotes accuracy and timeliness of data processing and maintains customer services objectives.
• This role includes scheduling the patient, updating insurance and demographic information, performing medical necessity checks as appropriate, verifying the authorization was initiated by the physician's office, and initiating financial account processes and educating patients regarding policies, procedures, expectations and financial responsibilities.

• Receives back-to-back scheduling calls and responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Cross-training between various departments will take place to ensure coverage.

• High School Diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry / typing.
• Excellent verbal and written communication skills.
• Ability to read, write, and communicate effectively in English.
• Basic Computer Skills.
• Ability to type 40 WPM.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

• Additional education.
• Additional language skills.
• Healthcare finance and / or healthcare insurance experience.
• Knowledge and experience in a healthcare setting, especially patient scheduling and / or registration.

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

maria.navarro@eclaro.com