Patient Access Specialist - Call Center Scheduler

Johns Hopkins Hospital

  • Middle River, MD
  • 5 days ago

    Highlights

    Deliver exceptional customer service to our patients via inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services. The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness.

    Numbers & Facts

    LocationMiddle River, MD

    Description

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    Job Details

    Requisition #:676389 Location:Johns Hopkins Health System, Middle River, MD 21220 Category:Clerical and Administrative Support Schedule:Day Shift Employment Type:Full Time

    The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness.  Read more here!

    Our patients come from all over the world - and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. Make it happen at Hopkins.

    What awaits you:

    • Great hybrid schedule! Hours are Monday-Friday, 8am-5pm. After training onsite in Middle River or Baltimore, MD, you will work in office 1-2 days per month!
    • Room for growth
    • Outstanding team in a diverse work environment
    • Medical, Dental, and Vision Insurance
    • Retirement Savings Plan w/employer contribution
    • Generous Paid Time off & Paid holidays
    • Employee and Dependent Tuition assistance benefits
    • Health and wellness programs and MORE!

    As a Patient Access Specialist (Medical Call Center Scheduler), you'll:

    • Help patients receive world-class care at Maryland's premier medical institution.
    • Deliver exceptional customer service to our patients via inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services.
    • Create connections with patients while working with an exceptional, multi-disciplinary team.
    • Coordinate intricate appointment scheduling using online software.

    What you'll bring:

    • 2+ years of experience in medical office, hospital, medical call center or similar customer service environment
    • High school diploma or GED
    • Passion for helping others
    • Ability to think quickly and problem solve
    • Ability to talk and type simultaneously, with excellent verbal and written communication skills.
    • Important Notice: Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

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