Patient Access Specialist - Admitting (Full-Time)

You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.

And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide.

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!

Patient Access Specialist - Admitting (Full-Time)

ADMITTING (BILLINGS CLINIC HOSPITAL)

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Shift: Day

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)

Starting Wage DOE: $17.00 - $21.25

Patient Access Specialists in the hospital setting play a critical role in initiating the revenue cycle, ensuring accurate patient data, and facilitating a seamless registration experience. These roles support various hospital entry points, including the Emergency Department, pre-admission testing (PAT), inpatient and outpatient admitting, the psychiatric center, endoscopy, reference lab, and discharge areas. Staff in these positions are responsible for accurate registration, insurance verification, appointment scheduling, and payment collection in a high-volume, dynamic environment that requires professionalism, adaptability, and confidentiality.

Essential Job Functions

• Greet and register patients in person and at bedside (e.g., Emergency Department) with accuracy, professionalism, and empathy.
• Collect and verify all required demographic, insurance, and financial data in compliance with HIPAA and hospital policy.
• Perform pre-registration for scheduled procedures and admissions, ensuring all data is verified and available in advance.
• Schedule appointments or coordinate workflows for endoscopy, PAT lab, and other ancillary services in accordance with provider protocols.
• Educate patients on Notice of Privacy Practices (NOPP), Patient Rights, and Conditions of Admission; obtain signatures as required.
• Perform payment collection functions, including co-pays and deposits; reconcile cash drawers and follow daily cash balancing protocols.
• Navigate multiple electronic systems including Cerner, insurance portals, and financial clearance tools to ensure workflow completion.
• Support departmental flow and patient satisfaction through timely, courteous communication and proactive service recovery.
• Assist in maintaining accurate chart flow and document handling per HIM and regulatory standards.
• Participate in quality and safety initiatives, and support the department during disaster recovery or system downtimes.
• Perform other duties as assigned to support hospital access operations and patient care.
• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Minimum Qualifications

Education

• High school diploma or equivalent preferred
• Some college or healthcare focused classes preferred such as medical terminology, medical office practices, etc.

Experience

• One year customer service experience; healthcare preferred

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered.

Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.