Patient Access Representative

Responsibilities include completing registration and financial clearance, collecting signatures and physician orders, confirming insurance benefits and authorizations, imaging documents, and documenting activity in registration systems. Representatives serve as the face-to-face registration contact for patients and families, verify identity, and accurately capture demographic, clinical, financial, and insurance information.

Patient Access Representative
San Francisco, CA
 

• Shift: Day 5x8-Hour (08:00 AM - 5:00 PM)
• Company Provides all Equipment

 
Note: MUST be legally authorized to work in the United States.
 
SUMMARY / DUTIES:

• These three temporary Patient Access Representative assignments support the Admitting department at CPMC Mission Bernal Campus. Representatives serve as the face-to-face registration contact for patients and families, verify identity, and accurately capture demographic, clinical, financial, and insurance information.
• Responsibilities include completing registration and financial clearance, collecting signatures and physician orders, confirming insurance benefits and authorizations, imaging documents, and documenting activity in registration systems.
• Representatives explain estimated patient responsibility, collect or process payments, and refer appropriate cases for financial counseling.
• The role also supports patient questions, cashiering, and other assigned admitting workflows while protecting confidential information, following revenue cycle policies, and meeting service and accuracy standards. Assignments are expected to last 12 to 26 weeks, with two full-time and one part-time opening.

 
REQUIREMENTS:

• High school diploma.
• At least 2+ years of experience with financial clearance, financial counseling, or customer service in a hospital, clinic, insurance, managed care, or related financial services setting.
• Experience with face-to-face patient registration and identity verification.
• Experience with insurance eligibility, benefits verification, referrals, and authorizations.
• Ability to calculate estimated patient responsibility and collect or process payments.
• Proficiency in computer data entry, patient registration systems, and document management.
• Ability to maintain confidential patient information and accurate registration records.
• Strong verbal and written communication, attention to detail, and time management skills.

 
PREFERRED REQUIREMENTS:

• Associate degree or equivalent education/experience.
• CHAA, CPAT, or CRCR certification.
• Working knowledge of medical and insurance terminology.
• Experience with financial counseling in acute or non-acute patient access settings.
• Bilingual fluency in English and another language.
• Completion of relevant regulatory training or skills validation competencies.

 
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. 

Req 3546973