Highlights
This role serves as a vital first point of contact for patients and is responsible for collecting demographic, financial, and insurance information while delivering an exceptional patient experience. The ideal candidate will possess strong computer skills, critical thinking abilities, and the ability to multitask in a fast-paced healthcare environment.
Numbers & Facts
| Location | Kansas City, MO |
Description
Job Description
Patient Access Representative - Pulmonary Clinic
Join Our Team as a Patient Access Representative in our Pulmonary Clinic!
We are seeking a customer-focused and detail-oriented Patient Access Representative to join our Pulmonary Clinic team. This role serves as a vital first point of contact for patients and is responsible for collecting demographic, financial, and insurance information while delivering an exceptional patient experience. The ideal candidate will possess strong computer skills, critical thinking abilities, and the ability to multitask in a fast-paced healthcare environment.
Responsibilities Include:
Conduct professional patient interviews to obtain demographic, financial, and biographical information
Verify patient insurance eligibility and confirm benefit coverage
Gather and document information necessary for accurate billing and reimbursement
Maintain compliance with federal and state regulations related to patient registration and data collection
Collect patient payments using professional communication and negotiating techniques
Provide information regarding available financial resources, including payment plans and lines of credit
Deliver exceptional customer service while ensuring registration accuracy and efficiency
Accurately enter and maintain patient information within electronic systems
Support efficient workflow and departmental productivity standards
What We're Looking For:
Strong customer service and communication skills
Ability to answer registration-related questions with minimal supervision
Excellent attention to detail and organizational skills
Strong computer proficiency and data entry accuracy
Critical thinking and problem-solving abilities
Ability to multitask and thrive in a fast-paced healthcare setting
Centralized Patient Access Expectations:
- Achieve quality scores for Career Ladder Level I as established by Patient Access Leadership
- Demonstrate proficiency in registration processes for at least one assigned location
- Consistently maintain a minimum customer service review score of 92%
- Meet productivity and performance goals as applicable
Why Join Us?
Work in a specialized Pulmonary Clinic caring for patients throughout their healthcare journey
Be part of a team dedicated to delivering outstanding patient experiences
Develop expertise in healthcare registration, insurance verification, and patient financial services
Enjoy a collaborative, patient-centered work environment
If you are passionate about customer service and enjoy helping patients navigate their healthcare experience, we encourage you to apply today!
Job Requirements
Applicable Experience:
Less than 1 year
Job Details
Full Time
Day (United States of America)