| Location | cherokee, IA |
PATIENT ACCESS REPRESENTATIVE
SCHEDULE: PRN/As Needed
POSITION SUMMARY:
Provide great customer service with a friendly, helpful disposition for all people entering Cherokee Regional Medical Center. Efficiently and accurately collect demographic and financial information from all patients following appropriate regulatory guidelines. Obtain the appropriate signatures from registered patients and provide them with the required information regarding their rights and responsibilities, financial assistance and other regulated information.
ESSENTIAL FUNCTIONS:
Provide a friendly, welcoming and helpful atmosphere
Interviews patients to obtain reason for visit, demographic information and insurance information
Reviews daily outpatient schedule for any additional paperwork needed from specific patients
Prepares patient estimates and reviews those with patients at time of registration
Collects payments from patients, i.e. estimate payments or co-pay amounts
Completes tasks within work ques daily
QUALIFICATIONS:
Education:
License/Registration/Certification:
Experience:
Customer service experience within an office setting.
Preferred: Experience in a medical setting
Knowledge/Skills/Abilities:
Knowledge of office procedures and of spelling, grammar and punctuation
Skill in typing and data entry with minimal errors
Ability to to communicate effectively in both oral and written form
Ability to read and understand information and ideas presented in writing
Ability to operate a personal computer with a general understanding of application software and an understanding of the Internet
Ability to learn organization-specific software
Ability to apply general rules to specific problems to produce answers that make sense