**Job Title: Patient Access Representative / Patient Services Representative
Work Location: Los Angeles, CA 90048
Duration: 13 Weeks / 3 Months
Schedule: Day Shift – 5x8 Hours
Hours: 8 hours between 6:00 AM – 6:00 PM**
Required Qualifications
- High School Diploma or GED.
- Experience with medical insurance, referral processes, and benefit plans.
- At least 1 year of recent experience in an outpatient clinic or medical office setting.
- Ability to read, understand, and respond to detailed oral and written instructions.
Preferred Qualifications
- 2+ years of recent experience as a Patient Service Representative.
- Experience with CS-Link/Epic.
- Knowledge of medical terminology.
Key Responsibilities
- Serve as the primary point of contact for patients in person and by phone.
- Greet patients, address concerns, and escalate issues when appropriate.
- Check patients in and out, collect co-payments, provide receipts, and reconcile payments.
- Verify patient demographics and insurance information in CS-Link/Epic.
- Schedule appointments and complete patient registration.
- Process and track referrals and insurance authorizations.
- Handle patient and provider correspondence.
- Explain policies, procedures, and available services to patients.
- Maintain and sanitize the workspace according to department guidelines.
- Perform other related duties as assigned.
Ideal Candidate
- The ideal candidate will have recent outpatient or medical office experience, strong patient-facing and communication skills, and familiarity with insurance verification, referrals, authorizations, and patient registration. Experience with CS-Link/Epic and medical terminology is highly preferred.