Patient Access Representative

Who We Are:

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role

• Operate a multi-line switchboard at a CIS location to manage incoming calls and direct them accurately.
• Schedule patient appointments, diagnostics, and lab visits using clinic templates in the practice management system.
• Support patient care and communication flow through efficient call handling and accurate documentation.

How You’ll Drive Our Mission Forward

• Answer 100–150 calls daily, routing them correctly and ensuring patients receive timely service.
• Schedule appointments according to clinic protocols, maintaining precision in the electronic medical record (EMR).
• Document all communication appropriately and ensure accurate message routing to the correct clinical teams.
• Achieve high-performance metrics (e.g., 85% of calls answered within 30 seconds; <10% abandonment rate).
• Contribute to a seamless patient experience by ensuring efficient phone operations and communication standards.

What Makes You a Great Match

• High school diploma preferred with experience using a multi-line phone system.
• Strong verbal communication skills and ability to multitask in a fast-paced environment.
• Detail-oriented with the ability to document and route messages accurately in the EMR.
• Dependable and adaptable with a commitment to supporting CIS’s mission and patient-focused care philosophy.