Highlights
The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and work queue management. Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team.
Numbers & Facts
| Location | Kenosha, WI |
| Salary | $17–$25.25 Per Hour |
Description
Patient Access Specialist
A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and work queue management.
Responsibilities include:
- Schedules, reschedules and cancels patient appointments
- Executes pre-arrival registration by adhering to registration standards
- Accurately identifies and enters patient's insurance coverage
- Performs check-in/check-out functions for patient appointments
- Collects all applicable self-pay payments for exams
- Manages and resolves assigned departmental work queues
- Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team
- Performs insurance verifications and prior-authorizations functions
Requirements include:
- High School or GED
- 6 months – 1 year
- Formal education beyond high school in Business or Healthcare or equivalent experience preferred
- Experience in a healthcare business or receptionist environment
- Excellent computer and customer service skills
- Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use
- Familiarity with the internet, email and Microsoft Office
- Effective written and verbal communication skills are required
- Demonstrates the ability to efficiently organize work, while maintaining a high level of accuracy and productivity
- Experience in patient registration, insurance verification and health insurance plans
Salary Range: $17.00 to $25.25/hr (based on experience)
- Night and evening shift differential
Benefits include:
- Medical, dental and vision benefits available
- 403(b) company match available
- Tuition reimbursement
- Employee discount program
- Competitive PTO
Location: Froedert South, Inc. · PP MOB-PHYSICAL THERAPY Schedule: Full-time, Days, 80